PTS Ambulance Care Assistant (BANK)

Job overview

Would you like to be part of a team delivering an invaluable service to the patients within the South Yorkshire region?

Would you like to work for an ambitious and challenging organization which will share your passion for high quality patient care?

Within YAS Patient Transport Service (PTS) we are looking for bank staff to join our core Patient Transport Service for South Yorkshire

The post offers you an opportunity to be a respected member of our team, helping to ensure that our patients are served by qualified and trained staff, who believe that patient care comes first.

Please note you must have a full UK driving license to apply for this role.

If you are successful you must be able to attend a 3 1/2 week training course full time, Monday to Friday.

Main duties of the job

Responsible for the care and safe transportation of non-emergency PTS patients.

Ensuring timely transportation to and from appointments at hospitals, treatment centres, day units or other places of care.

At all times the post holder must ensure patient safety and reduction in harm to patients, self, colleagues and others by assessing risks and adopting safe working practices

We are looking for Band 3 bank operational staff, who share a value and belief in delivering the highest standards of quality service and patient care.

Working for our organisation

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation! [...]

Detailed job description and main responsibilities

Maintain a high standard of vehicle and equipment serviceability, cleanliness and permanent readiness in the event of major incident; carry out daily vehicle checks and report defects promptly in accordance with service instructions.

To undertake a full range of PTS duties including stretcher work and wheelchair clamping.

Provide a patient focused service and an appropriate level of customer support that engenders customer satisfaction and confidence in the Trust.

Convey allocated patients and escorts to and from home address, to and from hospital or other treatment centres and between hospitals, other treatment centres or care facilities.

Drive allocated service vehicle, usually an ambulance, as road traffic law dictates, in a manner appropriate to the conditions, and with due consideration for the safety of vehicle occupants and other road users, in non-emergency conditions.

Provide a quality of travel that is both a smooth and comfortable experience for passengers and non-detrimental to the patient’s condition.

Please see attached Job description for full role responsibilities.

Person specification

Knowledge and Educational

• Level 2 entry requirement e.g. 3 GCSEs grade A* -C or NVQ level 2 qualification or equivalent experience.

• Evidence of continous professional development and of acquiring new skills/knowledge in the past 2 years

Personal attributes

• Full driving license with no more than 3 penalty points for new entrants to YAS or a maximum of 6 for existing YAS employees. Applicants must complete the driver declaration when submitting their application.
• Self disciplined and able to work on own initiative

Experience

• Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public

• Background in a health profession or a customer orientated field

Skills and abilities

• Proven ability to handle sensitive situations professionally, assertively and tactfully

• Basic IT skills e.g Word, Email