Customer Service Coordinators
6 January – 24 August 2025
We currently have three seasonal vacancies for individuals with excellent customer service and attention to detail to join our Box Office, Membership and Customer Service team for the 2025 Festival.
Under the direction of the Head of Ticketing & Membership Services, the position will involve working 5 days per week on a roster between Monday to Sunday.
You will need previous experience of working in a sales and customer service environment; excellent working knowledge of computer systems and web technologies; high attention to detail and keyboard skills (a minimum of 50 wpm) and a commitment to reaching targets within set time frames.
Forming part of the Customer Service team, you will be responsible for providing all Glyndebourne customers, both internal and external, with a premium ticket sales and membership servicing.
In addition to selling tickets to our members and the general public, the role also involves providing exceptional customer facing service to our audience; a help-desk for online ticket purchasers, supporting all membership services, recording marketing and ticketing data in an analytical and robust fashion; personal financial responsibility and accountability and a wide variety of general office administration tasks using computer systems including Tessitura, Google Suite and related software.
To find out more information about joining our team, please visit our website.
Applications will be reviewed as they arrive, with interview to take place w/c 25 November 2024.