Customer Service Desk Administrator
Ballyclare
Job Description
Brook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk Advisor
Key Duties & Responsibilities- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
- Generating, amending and updating service schedules and sending reminders
- Vehicle and customer database management
- Booking PSV appointments
- Issuing workshop job cards and monitoring progress of vehicles in workshop
- Processing and closing out workshop job cards and assisting with invoicing
- Making outbound sales and customer care calls and managing key customer relationships
- Creating maintenance contract quotes and selling maintenance contracts
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
- Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
- Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing
- Educated to GCSE Level - Must have English and Maths
- Strong communication skills - written and verbal
- Proficient with Microsoft Suite
- Monday to Friday between 8am and 6pm ( rota basis ) and Saturdays from 07:00-14:00 - usually one in four
Salary can be confirmed on application
Please send CV to Colleen Farquharson via the apply link
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Co-opBelfast, 11 mi from Ballyclare
Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll...
McDonald'sNewtownabbey, 7 mi from Ballyclare
qualified persons.As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome...
Cookstown, 31 mi from Ballyclare
flexible with times. Salary for this role is circa £40k, plus company car
Your new role
As Customer service manager you will be managing a team of 7. This team consists of 3 Account Managers, 3 Administrators and 1 credit controller. Main duties include...
Best jobs you don't want to miss: