Routes of The Street HUB Team Leader

Overview:

Lead with Purpose – HUB Team Leader, Camden Routes off the Street (RTS)

At Change Grow Live, we know that lasting change starts with meaningful connection. Our work centres on meeting people where they are — with respect, compassion, and belief in their potential. We’re proud to work alongside individuals experiencing multiple challenges such as insecure housing, street-based activity, or substance use, helping them navigate a path forward on their own terms.

We’re now looking for a HUB Team Leader to join our Camden Routes off the Street (RTS) service — a vibrant, high-impact service that offers a compassionate and coordinated response to people who spend significant time on the streets of Camden.

About the Camden RTS Service

Camden RTS is not a traditional support model — it’s a visible, collaborative presence and a pathway toward stability. We’re out on the streets every day, connecting with people in public spaces and at our central HUB, building trust through consistent, compassionate engagement.

Through close partnership working with a range of organisations, we take a creative and person-centred approach to help individuals move away from street-based lifestyles. Our work focuses on providing holistic, tailored support to meet each person's unique needs. This includes:

• Helping rough sleepers access and move into safe, suitable accommodation.
• Supporting people who have become homeless in London but have connections elsewhere to return home in a planned and supported way.
• Operating a multi-agency hub in Camden Town (Greenland Street), where individuals can access a wide range of support services delivered by CGL and partner organisations.
• Enabling people who use drugs or alcohol to access treatment and ongoing support.
• Supporting individuals with physical and mental health needs to connect with the right healthcare services.
• Tackling anti-social behaviour through joint working with Camden Council, the police, and other enforcement partners.

Why This Role Matters

This isn’t just a building — it’s a space of safety, inclusion, and possibility. The HUB provides practical support, meaningful engagement, and vital connections to individuals who often face exclusion or barriers elsewhere. As Team Leader, you’ll be responsible for managing the day-to-day operations of this critical space, ensuring it runs smoothly, safely, and in line with trauma-informed, person-centred principles.

This is a fantastic opportunity for someone with frontline experience and a strong understanding of street-based lifestyles to step confidently into leadership — bringing calm, consistency, and creativity to a team that makes a real difference every day.

• Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities:

• Leading and supporting a team of dedicated staff and volunteers in delivering inclusive, strengths-based support within the HUB.
• Managing the operational day-to-day running of the building — ensuring safety, accessibility, and a welcoming environment.
• Maintaining strong multi-agency links with partners such as Camden Council, local health providers, and criminal justice services.
• Using your expertise to ensure the team provides holistic, needs-led responses to individuals navigating insecure housing, mental health needs, trauma, substance use, and other complex experiences.
• Monitoring service delivery and supporting your team to meet key outcomes, develop professionally, and maintain a high standard of care.
• Responding calmly and effectively to crisis situations, managing risk with confidence and clarity.

Who We’re Looking For

• Has experience working directly with people in challenging circumstances, including those affected by street-based activity or housing instability.
• Understands the pressures and barriers individuals face — and is passionate about creating welcoming, non-judgemental spaces where people are heard and valued.
• Is confident in managing a team, supporting others through supervision, reflection, and collaboration.
• Can remain level-headed and solution-focused under pressure, responding with empathy and decisiveness.
• Is skilled at building strong partnerships and working closely with other professionals to provide joined-up support.
• Brings resilience, flexibility, and an unwavering commitment to inclusion and dignity.

• A generous annual leave package, increasing with length of service (up to 30 days)
• A paid ‘Wellness Hour’ each week and access to our Wellness Hub and Employee Assistance Programme
• A contributory pension scheme
• Access to a wide range of staff benefits and discounts
• Ongoing training and development, including opportunities for progression
• Refer a Friend Scheme
• The chance to work in a supportive, passionate team committed to changing lives for the better

Make Your Next Role One That Matters

This role is more than management — it’s leadership with heart. It’s about holding space for others while creating a culture of trust, safety, and hope. If you’re ready to take the next step in your career and lead a team making a real difference every day, we’d love to hear from you.

** Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Apply now and help shape a HUB that transforms lives — one connection at a time.

Salary Range (pro rata if part time): CGL points 31 to 33 (£35,220.59 - £37,184.90)

ILW / OLW /Fringe: Inner London Weighting (£4,133.14)

Closing Date: 14/5/2025

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:: Saul Freeman | Saul.Freeman@cgl.org.uk

 : This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.