Customer Success Manager

Role Introduction:

Are you passionate about driving customer success and making a meaningful impact? Do you thrive in a dynamic environment where no two days are the same? If so, we want you on our team!

What You Will Do:

As a Customer Success Manager for our Governance and Risk solutions, you’ll:

• Partner with customers to ensure they achieve their goals and maximize ROI from our products.
• Provide strategic guidance and share best practices, helping customers adopt and optimize their use of our solutions.
• Drive thought leadership through webinars and insights on market dynamics and innovations.
• Create customer evangelists by delivering exceptional user experiences and building long-lasting relationships.
• Collaborate to identify opportunities for growth and address challenges proactively.

What You Will Have:

• Customer-Centric Mindset: Commercial awareness and problem-solving skills to ensure customers achieve tangible outcomes.
• Relationship Building: Strong interpersonal skills to engage with stakeholders at all levels.
• Tech-Savvy Expertise: Comfort with technology and a proactive, can-do attitude.
• Experience: A background in customer success is preferred, but other customer-facing roles will be considered.

What We Do For You:

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are:

• Be part of a flexible and innovative environment.
• Collaborate on successful implementations that transform industries.
• Join a team that’s proud to have a great reputation and outstanding feedback from clients.

Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here