Scheduler / Resource Planner
Hours: Monday to Friday 9am -5pm, 35 hour working week.
Location: Dinnington, Sheffield. S25 3QU with the possibility of remote working
What can you expect?
In this role you will be responsible for scheduling and coordinating the daily activities of engineers to ensure efficient and timely delivery to clients.
This may include- Scheduling and assigning Service Engineers to clients based on geographical location and technician skill set
- Coordinate and manage the daily schedule of Service Engineers and ensure all appointments are scheduled efficiently and on time
- Review and prioritise service requests
- Communicate with clients regarding appointment times, changes and updates
- Monitor and track the progress of service appointments and ensuring that jobs are completed within the agreed timeframe
- Maintain and mange accurate documentation and records of service appointments and schedules
- Identify opportunities for process improvement and recommend changes to enhance efficiencies and customer satisfaction
Requirements
What do I need?- Previous experience in a scheduling or coordination role
- Excellent organisational and time management skills
- Strong communication skills, both written and verbal
- Ability to multitask and prioritise tasks
- Proficient in Microsoft Office
- Demonstrate behaviours in line with our company values : company values : Respect, Accountability, Reliability & Integrity
Benefits
What additional benefits are available?- My Hydro-Xtra which provides access to rewards, discounts, cashback, free counselling services, and a mental health & wellbeing hub
- Additional Day holiday for each full year of completed service (up to 25 days)
- Free onsite parking
- Company events
- Employee Recognition Scheme
- Referral program
- Royal London Pension
About Us
Hydro-X was established in the UK in 1984. The company utilises years of experience and we are experts in our various fields and work hard to give our customers peace of mind by delivering effective water treatment, air hygiene, process engineering and training solutions.
Hydro-X Water offers proactive water treatment and water hygiene services. We help customers maintain compliance with their legal requirements and legionella prevention.
This is an exciting, new opportunity within a growing company, Apply now to start you career journey with Hydro-X.
Hydro-X are an equal opportunities employer.