Customer Service - Aylesbury

• Location: Aylesbury
• Job Type: Full-time
• Reporting to: Customer Services Manager

Join our team as a Customer Services Assistant in our Contact Centre based in Aylesbury. This role is ideal for someone with a passion for delivering high-quality customer service and a good understanding of Contact Centre operations.

Day-to-day of the role:

• Deliver high-quality customer service by telephone, ensuring a responsive and supportive experience for all callers.
• Answer calls promptly and manage them in accordance with established procedures, ensuring that productivity and quality targets are met.
• Listen attentively to understand and meet customer needs effectively.
• Perform ad hoc tasks as required within the Contact Centre environment.
• Comply with the FCA’s conduct rules and the PRA’s standards, ensuring all regulatory requirements are met.
• Notify regulators of matters that are reasonably expected to be notified.

Required Skills & Qualifications:

• Excellent oral communication skills and telephone manner.
• Strong listening skills and the ability to focus on customer needs.
• Ability to work effectively as part of a team.
• Basic numerical skills.
• A good understanding of Contact Centre processes and systems.
• Familiarity with relevant regulatory standards is preferable but not mandatory.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Supportive team environment focused on performance and quality.