Quality Manager

The place to work in pathology

We are looking for top talent to join the UK’s leading and fastest growing pathology company – a scientific organisation with a clinical purpose.

Working in partnership with our service partners, Guy’s and St. Thomas’ Hospitals, King’s College Hospital and Princess Royal University Hospital we aim to set the standard for the future of pathology.

Job overview

We’re looking for a highly motivated Quality Manager to join the Quality Team at Synnovis Analytics. The job is based across all our Hospital sites and also at our Hub laboratory in Blackfriars, Southwark, SE1.

Synnovis Analytics is fortunate to have a strong Quality Team, and the successful candidate will be an integral part of this team. We work together in a supportive framework to move forward quality management and governance processes within Synnovis in conjunction with our operational and clinical colleagues, within Synnovis and our partner NHS Trusts.

You will have HCPC State registration as a Biomedical Scientist or Clinical Scientist. You will hold an MSc, FIBMS or equivalent experience in a similar role, as well as significant experience of quality management (previous Quality Officer or Quality Manager).

Main duties of the job

You will have a high level of responsibility to ensure the successful delivery of pathology services, in line with our corporate objectives.

The services are UKAS accredited medical laboratories to ISO15189.

The successful candidate will have management oversight of the Quality Management System (QMS) and be responsible for monitoring and developing this in line with the central Synnovis QMS. They will lead on training of staff in QMS tasks including internal audit, document control and management of non-conformances.

All Synnovis services use QPulse as a quality management database, so experience in the use of this software will be valuable.

The role involves compiling regular reports on the quality management system and which will include updates on key quality indicators and presenting these reports at governance meetings.

Leading on UKAS assessments is a key element of the role – this includes liaising with UKAS to co-ordinate assessments; directing the laboratories in preparation for assessments; following up on any findings and submitting evidence to UKAS; and participating fully in assessments by presenting the QMS for review.

Working for our organisation

Your development and learning

You will have a suite of learning opportunities available through The Synnovis Way Development programme, the Scientific Learning and Development Fund and the Synnovis Academy through which you can receive funding / support for advanced qualifications.

The Synnovis Quality Team work together to constantly share learning and experience, either through regular group meetings or on a one-to-one basis. This provides a supportive and instructive environment to develop quality management skills.

Detailed job description and main responsibilities

The job is based across all our Hospital sites and also at our Hub laboratory in Blackfriars, Southwark, SE1. Please do ask your recruiting manager if you wish to find out more.

You will hold a variety of accountabilities in the laboratory environment. These include, but are not limited to:

• Provide close support and expert advice to managers in multiple working environments whilst also overseeing quality across your service line(s).
• Ensure your area of responsibility complies with all relevant current and future legislation and conforms with the ISO 15189 standard and the recommendations from recognised professional bodies.
• Be the first point of escalation for any quality failures, requiring you to evaluate, identify and instruct on corrective actions.
• Coordinate and manage audits, complaints, incidents, employee training, quality improvement and assurance, equipment inventory and maintenance through the Quality Management System (QMS).
• Lead and liaise with external inspectors/ assessors from regulatory bodies such as UKAS, MHRA and verify the completion of corrective action as required by the reports.
• Provide leadership and day-to-day direction to Quality Officers; and help, advise, support and mentor laboratory employees to ensure an effective QMS is in operation.
• Act as QPulse administrator and ensure appropriate training is delivered for your service line.

The successful candidate will:

• Hold HCPC registration as a Biomedical Scientist or Clinical Scientist
• Have significant experience from working in a diagnostic medical laboratory
• Have significant experience of laboratory quality management (e.g. previous Quality Lead/Quality Manager role) including experience of UKAS assessments
• Have full knowledge of ISO 15189:2022 standard and the ability to implement the correct policies and procedures to implement in relation to quality systems
• Have experience of performing audits, investigation of Adverse Incidents and Root Cause Analysis
• Possess leadership qualities with experience of coaching and co-ordinating others

Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guy’s & St Thomas’ NHS Foundation Trust and King’s College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London.

The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services.

The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers.

King’s College Hospital Foundation Trust is one of the UK’s leading NHS Foundation Trusts in specialist teaching. King’s has various divisions including Neurosciences, Haematology, Cancer and Cardiovascular sciences, where there are unlimited opportunities to develop and perfect your career.

Over the last 170 years, King’s has delivered nothing but world class service to all its patients from deprived communities as well as some of the wealthiest in London.

Person specification

Qualifications

• BSc (Hons) IBMS accredited degree or equivalent
• HCPC State registration as a Biomedical Scientist or Clinical Scientist
• MSc, FIBMS or equivalent experience in a similar role
• Quality Management qualification or equivalent experience

• UKAS Assessor
• Management qualification

Experience

• Leadership qualities with experience of coaching and co-ordinating others
• Supervising junior employees
• Laboratory Quality Lead
• Using QPulse
• Involvement with external assessments/inspections e.g. UKAS/MHRA
• Significant demonstrable discipline specific practical experience
• Performing audits, investigation of Adverse Incidents and Root Cause Analysis

Skills & Knowledge

• Full knowledge of ISO 15189 standard and ability to implement the correct policies and procedures to implement in relation to quality systems, with reference to UKAS
• Ability to troubleshoot and train those who use the Quality Management Systems
• Ability to manage effectively in a dynamic environment with multiple conflicting priorities

• Good awareness of current issues within pathology locally and nationally

Equality of opportunity is our policy.

Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependent on your availability and location.

For our Permanent workforce we offer a competitive benefits package.

All employees are entitled to:

• Contributory pension scheme
• Generous annual leave entitlement
• Ground breaking development

opportunities

Safeguarding children and vulnerable adults. All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Please apply for this post on-line. If you have problems with using the online process, or need any assistance, please email [email protected]

Your e-mail address is important to us. We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.

If you decide to apply for this post but do not hear back from us within three weeks of the closing date, please assume that you have not been short-listed on this occasion.

Thank you for your interest in Synnovis.