Patient Administration Team Leader
NHS Jobs Nuneaton
To support the Patient Administration Manager with line management of allocated administration staff including recruitment and managing performance. Under the direction of the Patient Administration Manager, review and update the departments standing operating procedures.
Provide a first-class response to patient enquiries in a timely manner via phone or Email. To be responsible for the smooth running of the department on a day to day basis. The post holder will be the first point of contact for any issues with patients and staff.
This requires a wide range of communication skills including receiving complex information, strong motivational and negotiating skills and the ability to remain calm and think logically to resolve an issue. Ensure patient records are well maintained and information recorded accurately and updated with most up to date contact information.
Ensure all correspondence, reports, and test results are actioned accordingly and scanned into the patient record in an efficient and timely manner. Booking and rebooking clinic appointments. Booking appointments within national and local KPIs whilst managing patient expectations around choice.
Provide a first-class response to patient enquiries in a timely manner via phone or Email. To be responsible for the smooth running of the department on a day to day basis. The post holder will be the first point of contact for any issues with patients and staff.
This requires a wide range of communication skills including receiving complex information, strong motivational and negotiating skills and the ability to remain calm and think logically to resolve an issue. Ensure patient records are well maintained and information recorded accurately and updated with most up to date contact information.
Ensure all correspondence, reports, and test results are actioned accordingly and scanned into the patient record in an efficient and timely manner. Booking and rebooking clinic appointments. Booking appointments within national and local KPIs whilst managing patient expectations around choice.
Special RequirementsSitting for lengthy periods using a VDU system For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
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HelloFreshDerby, 25 mi from Nuneaton
About The Team:**
Join one of the UK’s fastest growing meal-kit companies where safety, quality and efficiency are paramount. As the Quality Control Team Leader, youll spearhead accuracy and efficiency in production. Beyond managing...
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