Account Manager - Investor Relations
Michael Page Liphook
About Our Client
My client is a global B2B brand, and the leading digital platform facilitating in-room, hybrid and virtual Capital Market Meetings including AGMs and Investor Relations meetings for the world's largest corporations and membership organisations.It is the only platform that digitises the entire life-cycle of a Capital Market Meeting in a single solution, that enables sophisticated meeting facilitation before, during and after the live meeting.
Job Description
As the Account Manager, you will have the following key responsibilities:
Client Relationship Management- Develop and maintain strong, long-term relationships with assigned clients.
- Understand client goals and needs and align company products or services to meet those needs.
- Act as the primary point of contact for clients, addressing their inquiries, concerns, and requests promptly.
- Create and implement account-specific strategies to grow the business and enhance client satisfaction.
- Collaborate with clients to set goals and objectives, and regularly review progress.
- Gain a deep understanding of the company's products or services to effectively communicate their value to clients.
- Stay updated on industry trends and competitor offerings.
- Identify upsell and cross-sell opportunities within existing client accounts.
- Develop and present proposals to clients for additional products or services.
- Communicate with clients regularly to provide updates on projects, address concerns, and gather feedback.
- Ensure clients are informed about new products, features, or changes.
- Address and resolve any issues or disputes that may arise between the company and clients.
- Maintain accurate records of client interactions and sales activities.
- Prepare reports on account status, revenue, and forecasts.
- Work closely with other internal teams, such as sales, marketing, and customer support, to ensure a seamless client experience.
The Successful Applicant
The successful Account Manager candidate will have the following:
- Bachelor's degree in business, marketing, or a related field (sometimes required).
- Proven experience in account management, sales, or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving and negotiation abilities.
- Proficiency in CRM software and office productivity tools.
- Knowledge of the industry and the company's products or services.
- A customer-focused and proactive approach to work.
Additional Requirements:
- Require travel to meet with clients or attend industry events.
What's on Offer
Circa £60k basic - £110k OTE (uncapped)
Fantastic benefits package
Hybrid working
Urgent role - fast process
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