Breast Pain Clinic Coordinator
Apprenticeship Eligibility Criteria
Should this vacancy be recruited as an apprenticeship, the following criteria will apply:
UK nationals or other persons with a right of abode have an eligible residency status if they have been ordinarily resident in the UK or the British Overseas Territories, or the Crown Dependencies (Channel Islands and Isle of Man) for at least the previous 3 years on the first day of the apprenticeship.
To find out why you should apply for a role at Wirral University Teaching Hospital, please view our video and listen to what our staff say working at WUTH is really like: https://youtu.be/Z5oMaNXprn8
Job overview
To take an active part in patient pathway co-ordination for the Breast Unit’s new Breast Pain Clinic’s ensuring waiting lists are managed in accordance with the Trust’s Patient Access policies and procedures.
The post holder will have responsibility for the delivery of highly efficient and effective Clerical support and will be the link into the patient appointments office and the Breast Pain clinical team.
Provide up to date, complete and accurate data.
Ensure the local and national guidelines and performance targets are adhered to.
Ensure comprehensive and accurate waiting lists are maintained
Chaperone patients in clinic while Advanced Nurse Practitioner (ANP) carries out physical examination and patient assessment.
Engage with Primary Care Referrers to improve their knowledge of the Breast Pain Clinic and compliance with CMCA referral guidelines.
Main duties of the job
Work with the current booking team to ensure correct patients are allocated to the breast pain clinic and are correctly booked following discussion with ANP.
Liaise with the ANP and operational teams to ensure clinics are cancelled in compliance with the patient access policy.
If required, notify patients of appointment dates and any cancellations and reschedule as necessary.
Monitor waiting lists to ensure compliance with local and national policies and procedures.
Ensure that liaison is occurring between the patient access office and the Breast Pain Clinic regarding patient pathway management, short notice changes and urgent patients.
Ensure Breast Pain clinics are utilised fully and effectively.
For short notice additions, ensure relevant clerical teams have been notified to allow notes to be prepped for clinic.
Monitor the completion of clinic outcomes & patient follow up surveys, ensuring accurate and timely recording of information as per the requirements of the patient access policy.
Working for our organisation
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Detailed job description and main responsibilities
Please see attached Job Description for further information about the Breast Pain Clinic Coordinator position available at WUTH.
If successful in this role, there is a requirement for you to have a standard/enhanced DBS. This will be paid for by the Trust and then deducted from your salary over a period of 3 month.
As this vacancy is within the division of Women’s and Children’s, there is a mandatory requirement for successful applicants to join the DBS update service. The cost of joining the update service is £16 per year, and applicants are liable to cover this cost with no reimbursement from the Trust.Further details of how to join the update service will be provided upon appointment.
Person specification
Qualifications, Specific Experience & Training
Essential criteria- NVQ level 3/ 4 qualification in Health or Social Care or equivalent experience
- Excellent computer/keyboard skills, ECDL or equivalent, proficient in MS Office
- 5 GCSE qualifications with C or above including Maths and English
- Communication skills training
- Counselling qualification
- Basic Cancer Course
- Experience co-ordinating a patient workload
- Additional training to Foundation degree / diploma level or equivalent through short courses
Personal Attributes
Essential criteria- Able to recognise limitations
- Ability to communicate effectively and support
- Ability to communicate with cancer patients /families
- Ability to develop effective interpersonal relationships with colleagues in the health care setting. Adaptable and able to respond to any situation. Willingness to work flexibly as required
- Sensitive and empathetic
- Ability to multitask and prioritise under pressure
- Diplomatic
- Calm and objective
- Approachable
- Personally, and professionally mature
- Demonstrates enthusiasm
- Ability to work autonomously and part of a team
Knowledge and Skills
Essential criteria- Minimum 3 years’ experience of working in a health or social care setting
- Minimum 2 years’ experience of working with cancer patients
- Awareness of the individual needs of people affected by cancer
- Experience of responding to the support and information needs of others
- Previous experience as Senior Support worker
- Experience of working with patients specific to tumour group
- Understanding of Macmillan Cancer Support and its role across the UK
- Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatments, interventions and terminology
- Experience of working without supervision using own initiative
Other Requirements
Essential criteria- Ability to work across sites
You are required to apply for this role via apps.trac.jobs and this is where you will be able to track the progress of your application. This will ensure we deal with your application quickly and efficiently.
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application throughout the process.
By applying for this post you are agreeing to Wirral University Teaching Hospital NHS Foundation Trust viewing and managing the information contained in the application.
Please note; that if you are offered a position, your personal details will automatically be transferred into the national NHS Electronic Staff Records system (ESR).
The Trust reserves the right to close any vacancies from further applications when we have received a minimum amount of applications from which to make a shortlist. To prevent this happening please complete and submit your application without delay.
Trust policy requires that the cost of submitting & processing a DBS application is met by the successful applicant/s. DBS costs are recovered via salary deduction following starting in post.
If the post you are applying for requires a DBS - Inline with Trust policy the cost of submitting and processing a DBS for successful applications would be met by the individual themselves. The amount would vary depending on the level required: Standard Disclosure £21.50+£6.50 or Enhanced Disclosure £49.50+£6.50 (please be aware the additional sum is an administration fee and may increase due to inflation).This will be deducted from your salary, in manageable monthly instalments for up to 3 months following commencement of employment.
The Trust would encourage all post holders who require a DBS for their role to registered with the DBS Update Service. You can find out more information and guidance on how to do this at https://www.gov.uk/dbs-update-service.
The Department of Health and Social Care has released a new publication to support overseas candidates looking to work in health and care in the UK.
The new guidance provides information on the recruitment process that candidates should expect when applying for work in the UK. Please follow the below link:
New guidance for overseas applicants | NHS Employers
The Trust is committed to safeguarding and promoting the welfare of all unborn babies, children and adults and is signed up to both the Wirral Safeguarding Childrens Partnership and the Wirral Safeguarding Adults Partnership Board associated policies and procedures.All Trust staff must be familiar with, and adhere to these procedures. It is the post holders responsibility to attended the Trusts mandatory training Protecting Vulnerable People training, and to follow the relevant Trusts polices and practice guidance.