Service Manager Acute Care
Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.
Job overview
Exciting Opportunity: Service Manager – Medical Specialties Directorate
Are you an ambitious and driven individual looking to take the next step in your NHS career? We are thrilled to announce an exciting opportunity to join the Medical Specialties Directorate as a Service Manager.
This is a pivotal role in which you will play a key part in delivering high-quality patient care, driving service improvements, and ensuring operational efficiency within a dynamic and fast-paced environment. You will work closely with clinical and managerial colleagues to enhance patient pathways, optimise resources, and support strategic service developments.
If you are passionate about healthcare management and eager to contribute to the ongoing success of our medical specialties, we invite you to apply and be a part of our dedicated team!
Hours: 37.5
Main duties of the job
Your role will be to provide operational management support, working closely with clinicians, managers and staff to ensure that services are responsive to patients and provided to the highest possible standard.
The successful candidate will have proven management experience within an acute hospital setting in an operational role, including experience in staff management and delivering services. Knowledge and experience of how to maximise compliance to referral to treatment targets, including waiting list management and management of outpatient clinics, would be highly desirable.
In order to meet this challenge, you will be a team player with excellent communication skills and a drive to improve patient experience. A flexible and proactive approach is essential, and you will need to have the skills to prioritise and plan your workload in a busy environment.
Working for our organisation
It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us.Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated.We will be checking the vaccination status of all new starters as part of ongoing monitoring.
Please be aware that this post requires a Standard Disclosure and Barring Service (DBS) check, the cost of which is payable by the successful candidate. If you have lived or worked abroad for 6 months or more in the last 5 years you will need to obtain an overseas police clearance.Further information can be found on the additional information links at the bottom of the advert.
Detailed job description and main responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Person specification
Qualifications
Essential criteria- Educated to degree level (or equivalent knowledge gained through experience) with management experience, preferably in an operational environment.
- Recognised management qualification or equivalent experience.
- Knowledge and understanding of NHS policy and key changes in the NHS.
Knowledge
Essential criteria- Knowledge of managing within NHS healthcare setting
- Sound working knowledge of NHS patient IT systems
- Experience of dealing with difficult operational issues
- Understanding of service/quality improvement methodology and project delivery in health care
- Understands and is able to interpret national policy in relation to access, targets and performance and translate to the local level
- Excellent problem-solving skills using team when appropriate
- Able to analyse, understand and present complex financial, activity and clinical data
Experience
Essential criteria- Excellent communications skills, written and oral
- Evidence of being a team-player with a clear ability to stand back and view the big picture when necessary
- Ability to motivate staff to deliver challenging targets
- Ability to present complex data in a meaningful way to a range of professional groups
- Experience of working with multidisciplinary teams including medical staff
- Operational experience of job planning processes within medical teams
- Experience of activity planning and SLA (service level agreements) management
- Experience and commitment to quality, innovation, productivity and prevention
- Proven managerial and budgetary experience
- Experience of personal accountability for service delivery
- Experience of working in an evolving and unpredictable environment
Skills and Abilities
Essential criteria- Developed interpersonal, communication (written and oral), persuasive and facilitation skills.
- Well-developed workload management skills.
- Understanding of the healthcare management environment, roles and responsibilities.
- Demonstrate willingness and ability to challenge existing practice
- Ability to work under pressure and to prioritise
- Methodical and extremely organised approach
- Excellent communication skills
- Well-developed analytical skills
- Ability to constantly motivate self and others
- Negotiation at high level as well as ability to persuade
- Handling sensitive situations with tact and diplomacy
- Problem solving
- Ability to successfully link strategy and operations
- Critical thinking and analytical skills with the ability to translate into comprehensive reports
- Ability to work with and deliver within a fixed project timescale
Other Role Requirement
Essential criteria- Please refer to the Job Description and Person Specification for further details
Please read the guidance for applicants and completing the application form documents prior to completing your application form (documents are located below).
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).In order to facilitate applications from all members of the community the Trust is able to offer services including Braille Applications and Interpreting Services.
The Trust may close any advertised post before the stated closing date. We recommend that you apply as soon as possible.
If you have not heard from us within 3 weeks of the advert closing date, regretfully you should assume that your application has been unsuccessful.