Male Community Outreach/Support Worker

Report to: Support Work Coordinator.

Main Purpose of Job: Offering 1:1 bereavement support to clients and facilitate dropin support groups.

Length of contract: September 2024 28th February 2025 (6 months), may be extended subject to further funding.

• Accurately record client data on our database and all aspects of your work.
• Contribute to Client Case Conferences as required.
• Deliver 1-2-1 practical & emotional support, advice information and signposting.
• Facilitate support groups and workshops.
• Coaching clients into education, volunteering and paid work.
• Mentoring clients with planning, life skills and budgeting.
• Contacting, supporting and managing client appointments, logging all calls and communications with external agencies.
• Carry out activities which promote the service.
• Perform any other general administration and office tasks as required.
• Carry out duties associated with role that may arise to promote a smooth and efficient running of the service.

Requirements

Professional Development:

• Ensure that safeguarding training is always up to date and in line with current practice.
• Effectively use line management and supervisions ensuring that time is managed to accommodate regular meetings.
• Up to date knowledge of the different projects and services offered at GASPED.
• Excellent verbal and written communication skills with the team and partner organisations.

Policies and Procedures:

• Keep up to date with GASPED policies and procedures.
• Maintain Gasped standards, policies and procedures at all times.
• Any cause for concern or conflict with these policies and procedures needs to be highlighted to management and appropriate supervision sought.
• All staff have a duty and responsibility for their own health and safety and that of colleagues, clients and members of the public.

Qualifications - Desirable:

• National Diploma in Counselling.
• Counselling Skills (Level 2/3/4)
• Peer Mentoring or Peer Advice.
• IT Skills.

Experience - Desirable:

• Working with hard-to-reach clients.
• Organising own caseload/ appointments.
• Working with clients and delivering support in a 1-1 environment.
• Ability to work at a high pace.
• Working with multiple complex issues.
• Creating support plans with clients with multiple mental health needs.
• Knowledge of a person-centred approach.
• Administrational duties involved with case holding clients and managing multiple clients.
• Development of peer support or groups or co- facilitation of support groups.
• Working with clients on a 1-1 basis supporting them with mental health needs.
• Ability to work at a high pace.
• Working with multiple complex issues.
• Creating support plans with clients with multiple mental health needs.

Knowledge:

• A strong understanding of clients with multiple complex needs and best practice in delivering support and a managing casework.
• Data protection requirements and the accurate record keeping of client data.
• Lawful and ethical practice.
• Local and national safeguarding practices, priorities and requirements.
• Working knowledge of other health, social and mental health services, statutory and voluntary within Wakefield.
• Knowledge of person-centred approach to Support.

Skills - Essential:

• Ability to work and communicate well in a team.
• Establish excellent personal and professional boundaries.
• Excellent communication skills both written and verbal, including telephone skills.
• General office administration skills and basic IT skills.
• Ability to use own initiative and manage time effectively.
• Ability to work well under pressure and keep a professional attitude if presented with clients in distress.
• Ability to deal with conflict and follow procedures in place to alert management and take steps to ensure safety of all present.
• Dependable with a strong work ethic and prepared to keep up in a fast-paced working environment.
• Enthusiastic and motivated for the role.

Attitudes:

• Commitment to supervisions and appraisals.
• Commitment to supporting adults across Wakefield.

• A generous 28 days annual leave (pro rata) plus statutory bank holidays.
• A supportive training package company pension scheme and contribution.
• Incremental full sick pay
• access to our Employee Assistance Programme.
• Access to discounted products and services.
• Enhanced disclosure barring scheme (DBS) check (cost covered)
• City centre base.