Technology Service Support Apprenticeship Halifax Hiring Immediately
Please note, this site is only for external candidate applications. If you currently work for Lloyds Banking Group please apply via the internal career site.
Please note: In order to complete an apprenticeship there needs to be a significant learning need. You need to consider your previous qualifications or significant relevant work experience which may mean you cannot proceed with this application.
End Date
Sunday 16 March 2025
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
JOB TITLE: Technology Service Support ApprenticeshipSALARY: £25,000 starting salary plus fantastic benefits as well as £8,000 shift allowance.
LOCATION(S): Halifax (Copley initially with a transition to Trinity Road planned from December 2025)
HOURS: Full-time (The role includes you working a 24 x 7 shift pattern, 365 days a year)
START: 08 September 2025
Imagine what’s next. Imagine a career in pioneering technology IT support, where you’ll impact millions of lives and Help Britain Prosper. Make it real. Apply now for our Technology Service Support apprenticeship programme.
Job Description
Help us empower our people and Help Britain Prosper
Lloyds Banking Group is dedicated to delivering high-quality apprenticeship experiences, ensuring that everyone has the opportunity to reach their full potential.
This is an opportunity to learn skills, gain a qualification and earn a salary, all while playing an important role in shaping finance as force for good.
Be a key player in our support transformation. Learn new skills, bring your ideas to life on and help us power up better, faster, and safer ways to support our customers. With endless growth opportunities, grab the chance to start a career that means something.
Working Pattern:
Initially, working in the office will be required for most of the time as you settle into your role. Later on, aim to transition to a hybrid working model, where you will be expected to be at your base location for minimum of 40% of your time.This arrangement will require approval from your line manager.
- Shift Duration and Timing:
- Day Shift: 6:45 AM to 7:00 PM
- Night Shift: 6:45 PM to 7:00 AM
- Shift Distribution:
- 4 week rolling shift pattern, each shift lasting 12 hours 15 mins with a total of 2 hours of breaks given across the shift.
- These shifts will include both day and night shifts including weekends and bank holidays
- Weekend Shifts:
- 2 consecutive weekends per month (Friday, Saturday, Sunday: days, Friday, Saturday Sunday: nights)
During your initial two weeks at Lloyds Banking Group, you will be assigned to day shifts as part of the induction program. Specific hours will be communicated upon the completion of the recruitment process. Following this induction period, you'll transition to a rotational shift pattern to commence your learning.
What you’ll learn
Are you passionate about technology and dedicated to keeping the UK's largest retail bank operational all year round? If so, our IT 24x7 Incident Operations team could be the perfect fit for you.
During this two-year apprenticeship, you will specialise in first-line event and alert management within our 24x7 Incident Operations function. This role offers the opportunity to immerse yourself in various technology and process disciplines, including IT Incident, Problem and Change Management, Windows, Cloud platforms, Mainframe, and more.
You'll be making a real impact on millions of customers, businesses, and communities.
As part of your Level 3 apprenticeship, you will cover topics such as:
- Configuration, maintenance and repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
- Continual improvement, business continuity and resilience
- Customer Service and support
- Security and Legislation; Digital security
- Data management
- Digital Information Management Systems Operation
- Business and decision-making skills
Why Lloyds Banking Group?
We’re the UK’s largest digital bank, with 22 million digitally active customers. But we’re just getting started. That’s why we’re investing up to £3bn each year in cutting-edge tech like AI and cloud technology. We’re transforming our business in countless ways, from Fintech collaborations to creating a tech-driven learning culture.
What you’ll need to apply- GCSE (or equivalent) at grade 4-9 in both Maths and English (language and / or literature)
- You’ll need to be at least 18 years old on 1st September 2025.
Whilst we welcome candidates who have a degree, this cannot be in a field related to the apprenticeship due to a crossover in learning. We’ll request a copy of your degree module transcript to review if your degree may contain prior learning.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
Important information
Due to Home Office requirements regarding Skilled Workers, we’re unable to accept applications for visa sponsorship for our apprenticeship roles as the proposed salary for the role does not meet the minimum threshold – if this situation applies to you, please consider looking for other vacancies which may be more suitable.
Salary
You will join us on a fixed apprenticeship salary. Upon successful completion of the apprenticeship, you will be re-graded, with your pay range consistent with the job family for your business area.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%An annual b