Overseas Visitor Cost Recovery Operations Manager
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time.It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
Barts Health supports the Pregnancy Loss Pledge and commits to supporting their staff through the distress of miscarriage.
Job overview
Overseas Visitor Cost Recovery Operations Manager –
An exciting opportunity has arisen for an experienced operations manager to lead our Overseas Visitors Team which is one of the largest in the country. The Overseas Visitors Team is responsible for the identification, charging and cash recovery for overseas visitors not entitled to free NHS care as set out in Department of Health regulations.
This is a highly varied management role in a busy and often challenging environment requiring excellent interpersonal and communication skills, collaborative working with internal key stakeholders and other colleagues across the wider health service.You will need to exercise both judgement and diplomacy in managing a complex and challenging area of Trust activity.
As a highly motivated and organised individual the successful candidate will be responsible for leadership of the Overseas Visitors team which is based across four hospital sites and our Canary Wharf offices. You will also lead on the implementation of overseas visitors’ policy across the Trust and help to communicate the Trusts approach on this issue to stakeholders across North East London and beyond.
Main duties of the job
As an established manager you will need to be able to demonstrate a successful track record in leading and motivating a team, managing a range of projects and delivering tangible service improvement. You will also need to demonstrate the ability to liaise with and influence senior managers and clinicians across the Trust and external stakeholders inside and outside the NHS.A strong business acumen, the ability to challenge traditional ways of working and experience in finance is required.
Interviews will take place on the 4th of April 2025
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time.It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Detailed job description and main responsibilities
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
For an informal discussion in regard to this opportunity please contact Andrew Melia, Associate Director of Finance – Contracts [email protected]
Person specification
Experience
Essential criteria- • Experience in managing overseas visitors who are not entitled to free NHS care
- • Experience in leading a team
- • Experience of working in an administrative environment using computerised data systems
- • Redesigning pathways and processes
Skills
Essential criteria- • Sound financial management skills, able to effectively manage budgets
- • Clear communicator – excellent oral and written communication skills with ability to work with all levels of staff
- • Ability to manage and deliver to deadlines
- • Strategic thinker who can influence transformational change
- • Problem solver – flexible and pragmatic approach to problem solving
- • Consultative in approach with exceptional influencing and negotiation skills
Knowledge
Essential criteria- • Extensive knowledge and understanding of the management of overseas visitors
- • Specialist knowledge surrounding local and national policy and legislation relating to overseas visitor cost recovery
- • An understanding of strategic transformation
Qualifications
Essential criteria- • Evidence of continued professional development
Other
Essential criteria- • Prepared to act as an ambassador for the Trust
- • Ability to deal with patients showing empathy and compassion
We aim to create an equitable working environment where every individual can fulfil their potential.
As an Equal Opportunities Employer we actively support applications from individuals’ who apply under the Guaranteed Interview Scheme and will process your application as appropriate.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful.
After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs.
By applying for this post you are agreeing to Barts Heath NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
Barts Health is committed to safeguarding the welfare of children and to child protection. The Trust aims to ensure as far as is possible that anyone, paid or unpaid, who seeks to work in our organisation and who gains access to children, is safe to do so.As such, you may be required to undertake a Disclosure and Barring Check as part of the recruitment process if appointed to a post with direct access to children or vulnerable adults.