Retail Catering and Shop Assistant

RFL Property Services (RFLPS) is a wholly owned subsidiary company of the Royal Free London NHS Foundation Trust (the “RFL Group”). We work in partnership with the RFL Group and multiple other NHS organisations to support and promote good clinical outcomes, enhance patient experience, and enable staff to deliver world class care.

Our vision is simple yet ambitious: to transform the way healthcare estate and operational services are delivered within the NHS and connect people who care through world class spaces.

Since incorporation in 2018, we have grown rapidly, currently managing a portfolio of over 120 properties and delivering services across multiple NHS Trusts. We have been recognised for our efforts in the industry by winning IHEEM and Building Better Healthcare Estates & Facilities Team of the Year and gaining ISO accreditation for several of our services.

The Royal Free London NHS Foundation Trust, our “parent” Trust, is one of the biggest NHS Trusts in the UK, delivering care to more than 2 million people a year through our 4 main hospital sites Barnet, Chase Farm, Royal Free and North Middlesex Hospital.

RFL Property Services offer Wholly Owned Subsidiary Terms and Conditions and the RFL Group Terms and Conditions (Agenda for Change) do not apply to this vacancy.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

AI must not be used to provide misleading or false information during any stage of the application journey.

Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.

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Job overview

Formed in 2018 RFL Property Services (RFLPS) is a 100% wholly owned subsidiary of Royal Free London Group and has embarked on a journey of transformational change in the way estate services are delivered within the NHS and deliver a ground-breaking operating model for services that overcome traditional organisational boundaries.

The Retail Catering and Shop Assistant will assist with daily operational duties within the Retail Café and Shop at Chase Farm Hospital, and occasional related hospitality activities based in Enfield, North London. The Retail Café and Shop services are under the direct management of RFLPS.

Some of the key duties and responsibilities of a Retail Catering and Shop Assistant include opening and closing of the shop, food preparation and cooking, cleaning, dish washing, serving customers food, coffees and other beverages, stock control, till control and material transfers within the associated areas as and when its required.

Working as part of a team, the postholder will assist with the production, delivery and service of food and shop items to customers visiting the hospital. This will include cleaning of areas, equipment and materials used in providing service, operation of dishwashers and other catering equipment and adherence to all food safety policy, procedures and regulations.

Main duties of the job

Deliver retail catering and shop services in the café, vending and/or shop. Some duties will include using mechanical or electrical equipment, for example using the barrister coffee machine, ovens, hot-plates and dish machine.

Assist where necessary/appropriate with basic food preparation, including vegetables, fruit, salads, sandwiches, breakfast foods, etc, ensuring that all food is served is to a high standard and always bearing in mind portion control, content, temperature and appearance.

The postholder will operate a ‘clean as you go’ policy of work at all times.

Observe Food Hygiene and Safety Regulations at all times. Maintain the highest standards of personal hygiene and a clean and tidy appearance of yourself and any area you work in, in accordance with the Hygiene Policy and other current/relevant legislation.

The post holder must observe HACCP hazards, COSHH and attend COSHH /HACCP training when required. He / she will ensure that any PPE, for example a hairnet, gloves, facemask, gauntlets etc. required to carry out the job safely is worn, for example to always wear protective clothing when working in cold areas.

• Competitive salary offering
• 25 days annual leave plus public holidays (pro rata for part time contract)
• NEST Pension with 6% employer pension contribution
• Access to NHS non-contractual benefits
• Life Assurance (4 times of annual salary)

Detailed job description and main responsibilities

For full and detailed job descriptions including key tasks and responsibilities, please see enclosed job descriptions.

Person specification

Education and Professional Qualification

• Food hygiene Level 2 certificate or above, either already qualified, otherwise will attain within the first 60 days of starting with RFLPS

Experience

• Experience in customer services and food preparation

Skills

• Good written communication skills in English for written liaising with the team, all departments, customers, and partners with the hospital and across the Trust.
• Flexible and adaptable to the changing needs of the service
• Time management and organisational skills

Royal Free World Class Values

• Demonstrable ability to meet the Trust Values

Personal Qualities & attributes

• Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious.
• Excellent interpersonal skills with the ability to relate to people at all levels .
• The ability to manage conflict and identify where escalation to senior staff is necessary

• Applicant communication for all stages will be via our preferred 3^rd party recruitment system and not via NHS Jobs.
• Failure to supply correct email addresses for referees will cause delays, we do not accept private domain emails (Hotmail/Gmail/ etc. for referees)
• You must be eligible to work in the United Kingdom or meet the criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship, and these will be considered alongside all other applications. Before applying, please ensure that both you and the role meet the eligibility requirements under the UK Visas and Immigration (UKVI) points-based system to avoid disappointment. You can view this here.
• If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• The Trust on behalf of Royal Free London Property Serviced Ltd (rflpsl) will undertake a DBS (Formerly CRB) clearance where the job description and person specification requires the employee to undertake regulated activities, (Regulated Activity Definitions). The Trust fully complies with the Disclosure and Barring Service Codes of practice
• By applying for this post you are agreeing to Royal Free London NHS Foundation Trust on behalf of rflpsl transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system