Repairs Planner - Portishead - ref. u20449315

We have an opportunity for an individual to join our Home Repairs Service (HRS) as a Repairs Planner. This role provides planning and scheduling services to all workstreams within HRS, ensuring that our customers receive a great customer experience.

You will be working collaboratively with our operatives, service manager, supervisors, and ACT to ensure that the Repairs service runs smoothly.

As first point of contact for our customers, you will deal with their queries alongside scheduling and allocate resources to maximise productivity and performance and work within policies, criteria and our timescales.

About you:

You will be a confident and highly motivated individual with the ability to demonstrate how you have ensured customers repairs are completed right first time and to a high standard.

The ideal candidate will be highly organised and able to understand and prioritise how to plan an operative’s working day. In order to achieve this, you will have a good knowledge of a variety of systems to produce data and to support compliance monitoring.

Our Home Repairs Service are a great mix of being effective, providing repairs and maintenance to our properties whilst being awake to opportunity to help our customers further whilst on the job. They also take advantage of upskilling and development opportunities within their role alongside our enhanced pension scheme and paid sickness entitlement.