Account Executive

Type: Full-time, Office-based

Are you ready to take your career to the next level? Join a dynamic transport solutions company that is revolutionizing Demand Responsive Transport (DRT) and mobility services.

We are seeking a highly motivated Accounts Executive to join our expanding team. This role is crucial for managing client and customer relationships, ensuring their success, and supporting the seamless delivery of our services. You will serve as the primary liaison between our company and its partners, fostering strong client relationships, driving engagement, and maintaining high service standards.

Your efforts will directly contribute to the future of sustainable and efficient transport.

Ready to make an impact? Apply now and join our team as an Accounts Executive!

• Client & Customer Success: Act as the main point of contact for clients, ensuring excellent relationship management. Attend client-facing meetings to present insights, solutions, and project updates. Understand client needs and proactively address concerns with tailored solutions.
• Data & Reporting: Conduct data analysis and reporting, providing meaningful insights to clients. Create presentations to showcase performance metrics and business impact. Collaborate with internal teams to ensure data accuracy and relevance in reports.
• Collaboration & Communication: Coordinate with internal departments (Call Centre, Operations, and Marketing) to ensure smooth project execution. Provide feedback to improve service delivery and enhance client satisfaction. Assist in developing customer success strategies to support business growth.

• A confident communicator who excels in a client-facing role.
• Detail-oriented with strong analytical skills to interpret data and produce reports.
• Comfortable delivering presentations to stakeholders and clients.
• A team player who can collaborate across departments and drive results.
• Highly organized with the ability to manage multiple clients and projects.

• Degree in Transport/Urban Planning, Business Management, or a related field.
• Previous experience in account management, client success, or a similar role.
• Strong presentation skills and the ability to explain data insights clearly.
• Proficiency in Excel, PowerPoint, and CRM tools (or willingness to learn).
• Ability to travel occasionally for client meetings.
• Experience with transport, mobility, or tech sector clients is a plus.
• Proficiency in German or Nordic languages is desirable.

• Impactful Work: Contribute to the future of sustainable and efficient transport.
• Career Growth: Opportunities to develop and expand your role within a fast-growing company.
• Great Team: Work with a supportive and passionate team that values innovation.

Benefits:

• Company pension
• Cycle to work scheme
• Work from home

Work Location: Office-based in Rochester