Luxury Travel Concierge

1. 5 hours per week

• Competitive compensation package with uncapped bonuses.
• Flexibility to work from home and our central London office.
• Opportunities for career advancement and professional development.
• A supportive and dynamic team environment with a low advisor-client ratio, allowing for more personalized service.
• The chance to travel on FAM trips as part of the role.
• Regular company socials and opportunities to attend luxury supplier networking events.
• 21 days’ annual leave increasing over time.

Luxury Travel Concierge Duties:

• Role Duties
• Assisting with concierge requests across our three brands
• Assisting with administration across our three brands
• Taking Ownership and Management from start to end for customers in destination experience
• Being exceptionally thorough and accurate in checking all client documentation.
• Support the sales team with booking amends and questions when needed
• Support marketing team with Health Travel website content, including hotel and retreat descriptions
• Occasionally liaise directly with clients
• Maximising opportunities to upsell and proactively offer additional services
• Take payments on behalf of the sales team where necessary
• Request invoices from suppliers and check costs against the bookings before sending to Accounts to ensure they are paid on time
• Managing final balance payments to ensure they are received on time from the client
• Take responsibility for problem solving in a professional and diplomatic manner to maintain customer service levels

• Two years’ experience in luxury travel
• Amadeus GDS experience preferable but not essential
• Great enthusiasm for working in Luxury Travel
• Entrepreneurial spirit to think outside of the box and problem solve
• Ambitious, always looking to grow yourself and the company
• Team Player, taking the lead in team meetings and making a valuable input to improve team KPI’s.
• Proactive, continually looking for ways to improve processes and the customer journey.
• Ability to work independently, but enjoys working with people
• Values a good work life balance
• Detail oriented, always looking at the finer details to make the difference to a client.