Apprentice Admin Assistant - NHS - ref. v7941423
Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate.Please talk to us during the interview process to discuss any flexibility that you may require.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us.Find out more - Why Choose CHFT?
Our Future Plans
The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come.To find out more, please visit https://future.cht.nhs.uk/
Job overview
We have exciting opportunities in the Trust for Customer Service / Administrator Apprentices. You will play an active part in the effective running of the roles that supports the clinical staff to give compassionate care. Without these roles the clinical staff are unable to provide safe care in the trust.The post holder will provide general administrative and customer service duties through the course of the apprenticeship to colleagues, patients and visitors to CHFT.
Successful applicants will be required to complete 7.5 hours a week study time.
Main duties of the job
Roles can include: Working in a reception area; booking appointments; Supporting a team with the administration aspects; secretarial responsibilities; data inputting.
You may be based at the Calderdale Royal Hospital/Huddersfield Royal Infirmary but will be required to work across the two sites subject to service needs. Some of the roles may include working in an outlaying clinic in the community.
We are a hardworking Trust with a strong sense of teamwork, and you must be able to show that you are able to work as part of a team. You will also need to possess excellent communication skills. The role will include a variety of skills and this will vary depending on the vacancy at the time.
Working for our organisation
We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients’ homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children’s and young people’s services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS – yet decisions about what they do and how they do it are driven by independent boards.Boards listen to their Council of Governors and respond to the needs of their members – patients, staff and the local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.
Detailed job description and main responsibilities
The Apprenticeship Scheme is run in conjunction with a training provider to ensure that you are supported through a high-quality training programme.
Candidates must have a genuine interest in being an apprentice in the Trust. There are Level 2 and Level 3 Apprenticeship Opportunities. Eligibility for the level will depend on your Maths and English Qualifications which must be shown prior to employment.
Applicants must have relevant experience to show good English, Maths and communication skills which can be demonstrated on the application form and at interview. To be eligible for Level 3 apprenticeships you must possess GCSE’s or equivalent in English and Mathematics grade 3 -9, (A*-D, or equivalent)
You must take responsibility for your own learning.
You will be required to undertake the Intermediate Apprenticeship in Customer Service Level 2 or 3. Therefore, if you already possess this qualification you will not be eligible for the funding.
If you are shortlisted you will be required to attend an interview to check your suitability and commitment to commence an apprenticeship, if suitable, you will be placed on a Talent pool and then your details will be passed to the managers who have the vacancies as they occur.You will then be interview by the manager of the department, bear in mind you may be interviewed by more than one manager. Successful applicants will then be processed to commence work in the successful role. We have Customer Service Vacancies that occur on a frequent basis.
Please note:There is an eligibility criterion for government funded apprenticeships schemes that applies and therefore applicants must be aged 16 or over and have been resident in the UK/EU for the last three years. You must not hold a degree, level four qualification or above in a Business Administration and/or Customer Service related subject.
Person specification
Qualification/Training
Essential criteria- Relevant experience to show good English, Maths and communication skills which can be demonstrated on the application form and at interview
- Good English skills and grammatically correct application
- Must not have qualifications at level 4 or higher in an admin or customer service-related subject
- Willingness to complete the apprenticeship training
- Willingness to attend CHFT in-house training
- GSCE English grade 3 -9, (A*-D, or equivalent)
- GCSE Mathematics grade 3 -9, (A*-D, or equivalent)
Knowledge and Expertise
Essential criteria- Experience of using computer systems
- Familiar with Microsoft office & keyboard skills
- Using Microsoft office packages
- Experience of using Emails and the internet
- Experience of using Microsoft Excel
- A basic understanding of the NHS
- Awareness of databases
We take pride in the diversity of our workforce that’s why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.
Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. We will request electronic Factual Employment References from your previous employers.These references will be requested before you are issued with an unconditional offer of employment letter.
If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard £26.40 or Basic £26.40) from your salary when you commence in post (including Internal staff).You will also be required to participate in the DBS Update Service and pay the £16 cost per year. This is a condition of your employment.
CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.
If you have any questions please contact [email protected] for assistance.