Booking Clerk
Job overview
Booking Clerk - 30 hours per week4 days per week, days TBC, 08:30 - 17:00
An opportunity has arisen for a Booking Clerk to join the Trust’s centralised outpatient appointments team, working 30 hours per week.
Our Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.
Main duties of the job- Handling inbound calls
- Booking, cancelling and rearranging Outpatient appointments
- Making outbound calls
- Maintaining a high standard of customer service
- Use of hospital systems to effectively support the management of the patient journey
- Managing clinic capacity
- Managing pending lists and wait times
- Processing new referrals from external and internal sources
- Managing theatre and secretary request spreadsheets
- Liaising with colleagues at all levels to ensure the patient journey is smooth
- To work in accordance with the Trust policies at all times
Working for our organisation
The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within Torbay and South Devon Healthcare Foundation Trust.
The department handles approximately 500,000 calls a year and books approximately 500,000 appointments a year.
The teams are compromised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital.
Why work with us
Detailed job description and main responsibilities
For the full details of the job description and person specification please read the attached documents.
Person specification
Qualifications and Training
Essential criteria- Minimum of 4 x GCSE Grade A-C (including English) or equivalent
- NVQ Administration Level 2 or equivalent
Knowledge and Skills
Essential criteria- Experience working with emails, spreadsheets and Microsoft packages
- Administrative or clerical experience
- Customer service experience
- Experience of working with the public sector or in a call centre environment
- Organisational and time management skills
- Previous NHS experience
- Knowledge of PAS, E-Referral service, or Patient Target List (PTL)
- Knowledge of Referral to Treatment Targets (RTT)
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION- We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
- Please read the job description and tailor your application to reflect the role
- Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
- Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
- If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
- It is your responsibility to assist us in the timely receipt of appropriate references
If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.