[ref. d22075501] 2nd Line IT Support Engineer
A leading multi-national organisation located in Wythenshawe who are committed to excellence in providing seamless onsite IT solutions are looking to expand their team and seeking a dynamic and enthusiastic IT Support Engineer to play a pivotal role in maintaining the operational efficiency of their IT systems.
Job Title: IT Support EngineerLocation: Wythenshawe
Salary: Up to £32,000 (Depending on Experience)
Job Type: Full-time, Permanent, Hybrid working
A leading multi-national organisation located in Wythenshawe who are committed to excellence in providing seamless on site IT solutions are looking to expand their team and seeking a dynamic and enthusiastic IT Support Engineer to play a pivotal role in maintaining the operational efficiency of their IT systems.
Key Responsibilities:
As an IT Support Engineer, you will be responsible for:
- Demonstrating a strong customer focus while completing all tasks.
- Diagnosing and resolving hardware/software and End User problems with a deep understanding and acknowledgement of issues.
- Working with and understanding Desktop and Server operating systems, applications, and database platforms.
- Reacting to escalated queries with a high level of accuracy and attention to detail.
- Managing your own and the team's ticket queue, adhering to defined KPIs and SLAs.
- Ensuring all customer queries/issues are resolved within a timely manner, whether remotely or face to face.
- Building and managing all end-user devices, including Laptops, Desktops, Tablets, Mobile Phones, and Printers.
- Supporting any application issues, such as Office 365 and off-the-shelf applications, ensuring all business needs are met.
- Ensuring an excellent user experience when using company assets through continuous hardware improvements to prevent performance degradation.
Qualifications and Skills:
To be successful in this role, you should have:
Proven experience in IT support roles up to a 2nd line support level.
Strong troubleshooting skills with hardware and software.
Familiarity with Desktop and Server operating systems, applications, and databases.
Benefits:
Competitive salary up to £30,000, depending on experience.
Hybrid working model (2 or 3 days in the office).
Flexi-time.
Onsite gym facilities.
If you are passionate about IT support and meet the above criteria please apply of reach out to Luca Valeri on
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