Hospital Receptionist – Main Desk

Job overview

Role summary

We are seeking to appoint a Main Desk Receptionist to work 21.25 hours per week, Monday to Friday, from 12:45 p.m. to 5:00 p.m. The postholder may be required to provide cross-cover between the Main Desk Reception and the Sid Watkins Main Desk Reception, as necessitated by operational requirements.

• 1. Provide reception cover, directing patients, relatives, and visitors as appropriate.

1. Ensure all non-patient visitors sign in and are issued with an ID badge.
2. Handle information and case note enquiries both in person and by telephone using the Patient Administration System (PAS), while adhering to confidentiality, Caldicott, and data protection guidelines.
3. Support OPD Reception staff with satellite appointment outcomes, clinic reconciliation, and the recording of DNAs (Did Not Attend).
4. Process patient travel expense claims in line with Trust procedures.
5. Process patient Blue Badge and visitor parking requests on the system in line with Trust procedures.
6. Assist with accurately inputting OPD-coded information into the Patient Administration Systems
7. Update patient demographic details using registration forms.
8. Review incoming mail and direct it to the appropriate departments
9. Provide cover for colleagues during periods of sickness and annual leave.

1. Provide reception cover, directing patients, relatives, and visitors as appropriate.
2. Ensure all non-patient visitors sign in and are issued with an ID badge.
3. Handle information and case note enquiries both in person and by telephone using the Patient Administration System (PAS), while adhering to confidentiality, Caldicott, and data protection guidelines.
4. Support OPD Reception staff with satellite appointment outcomes, clinic reconciliation, and the recording of DNAs (Did Not Attend).
5. Process patient travel expense claims in line with Trust procedures.
6. Process patient Blue Badge and visitor parking requests on the system in line with Trust procedures.
7. Assist with accurately inputting OPD-coded information into the Patient Administration Systems
8. Update patient demographic details using registration forms.
9. Review incoming mail and direct it to the appropriate departments
10. Provide cover for colleagues during periods of sickness and annual leave.

Working for our organisation

Originally formed in 1992, the Trust received Foundation Trust status in 2009.

Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.

Detailed job description and main responsibilities

Please refer to the Job Description and Person Specification document for detailed information regarding this vacancy

Person specification

Qualifications

• Educated to GCSE level or equivalent
• ECDL certificate or equivalent

Knowledge & Experience

• Previously worked in administrative role without the need for direct supervision.
• Experience of accurate and timely data entry

• NHS Medical Records experience
• PAS Experience

Skills & Attributes

• Time management skills
• Excellent communication skills
• Ability to work as part of a team and independently
• Ability to work using own initiative and methodically
• Excellent organisational skills
• Can deliver timely and accurate data whilst working under pressure.
• Reliable and committed
• Professional approach to work and colleagues
• Able to develop good working relationships
• Ability to maintain confidentiality
• IT literate

Other

• Ability to withstand pressure of work
• Ability to meet the requirements for the post
• Punctual & reliable
• Must comply with Trust uniform code