Residential Property & Customer Care Coordinator

apartmentK&C Construction Ltd placeSt Asaph calendar_month01/10/2024

K&C Construction Ltd

Permanent

36 Hours per week

Monday - Friday

Competitive Salary: £23K - £26K

Closing Date: 16/10/2024

We are looking for a meticulous and organised individual with a passion for property management and customer service. We are a leading construction company with an expanding rental portfolio, and we’re looking for a Residential Property / Customer Care Coordinator to join our dynamic team in North Wales.

Benefits: Car Allowance

Minimum 23 days holiday a year, with additional days accrued based on length of service
Life Cover
Pension Contribution

Training towards Rent Smart Wales certification if required

Key Responsibilities

Customer Care: Provide exceptional support to homeowners and tenants, addressing enquiries, concerns, and maintenance requests promptly and professionally.

Property Management: Oversee a diverse portfolio of residential properties, ensuring they are well-maintained and compliant with regulations.
Chasing & Follow-Ups: Efficiently chase up contractors, suppliers, and team members to ensure timely completion of tasks.
Rent Smart Wales: Although certification is desirable, it’s not essential. You will be responsible for keeping properties compliant with Rent Smart Wales and other housing standards.
Tenancy Management: Assist in managing tenancy agreements, renewals and inspections.

Organisational Excellence: Maintain meticulous records and ensure smooth communication between all stakeholders, including contractors, tenants, and homeowners.

Desirable Skills & Experience:

Strong organisational skills: Ability to manage multiple tasks and prioritise effectively.
Communication: Excellent interpersonal and written skills for dealing with customers, tenants, and contractors.
Attention to Detail: A meticulous eye for detail in coordinating maintenance, compliance, and tenant care.
Proactive Attitude: A self-starter with the ability to chase up on outstanding tasks and ensure swift resolutions.
Rent Smart Wales Certification: Desirable but not essential; training will be provided for the right candidate.
Experience: Previous experience in property management is essential while experience in customer service, or a related field is preferred.
Microsoft: Highly proficient in using all Microsoft packages

Full UK driving licence

If you are a motivated, detail-oriented professional who thrives in a fast-paced environment, we’d love to hear from you!

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