Medical Secretary
NHS Jobs Gloucester
To be the first point of contact for the Consultant and the Medical Team. Managing enquiries from patients, carers and professionals; providing non-clinical help and advice; and utilising experience and knowledge to identify when urgent action may be required by the Consultant or Medical Team.
To respond sensitively to patients, showing empathy and recognising that they may sometimes be distressed or upset. The post holder has direct contact with relatives and carers and needs to demonstrate tact and diplomacy. To plan and organise clinics in order to meet fluctuations in capacity and demand.
This will involve patients being seen in the community. To co-ordinate the provision of meetings, as needed to support multi-agency working (e.g. Mental Health Act Tribunals) To ensure all documentation/records are made available in advance of clinics as required.
To use the relevant systems to book new and follow-up clinic appointments. Provide timely and accurate typing from audio/Digital Dictation tapes of all patient related correspondence following: outpatient appointments; in-patient admissions; or as a result of multi-disciplinary meetings.
This includes written correspondence with General Practitioners, involving the accurate transcription of detailed and sometimes complex medical information that may be of a sensitive nature. Managing the Consultant/Medical Team diaries effectively and efficiently, including organisation of annual leave.
Notifying other Consultants of the absence of a Consultant in order to ensure there is adequate medical cover; notifying in a timely manner regarding any adjustments needed to the Consultant / Specialist Registrar on-call rotas. Support the process for reimbursement of expenses incurred by the Consultant and their team (e.g. courses and travel arrangements). Carry out searches and provide statistical information for the Consultant and Medical Team.
Maintain service delivery of the Medical Secretariat by assisting colleagues, within the Perinatal Team, during their absence or with peaks of work. Organise and facilitate meetings / training events etc. through the creation and distribution of agendas and papers, arranging dates, venues, and refreshments if required, including minute-taking.
Support the process for admissions to hospital units, using current approved protocols. Support the Referral process into the Clinical Team. Adhere to all Trust policies, paying particular regard to the Information Governance and Data Protection Policies.
Effective use of the Trusts Patient Information System (RIO), with robust updating and recording of accurate data. Good understanding of RiO pathways and admin responsibilities, ensuring effective/timely delegation of tasks. Open, record, date stamp and effectively manage and distribute all incoming and outgoing post in order to ensure effective communications for the department.
Support work associated with the individual responsibilities of the Consultant which may include their roles as Clinical Lead, Programme Director, Research Supervisor Pro-actively manages completion of statutory & mandatory training and appraisals to ensure 100% compliance.
Contribute ideas and suggestions to improve the effectiveness and image of the Medical Secretariat. Actively participate in team meetings and discussions with colleagues and manager to make constructive suggestions as to how services could be improved within own work area, and implementing such changes with guidance from line manager Act in ways that; support equality and value diversity.
To respond sensitively to patients, showing empathy and recognising that they may sometimes be distressed or upset. The post holder has direct contact with relatives and carers and needs to demonstrate tact and diplomacy. To plan and organise clinics in order to meet fluctuations in capacity and demand.
This will involve patients being seen in the community. To co-ordinate the provision of meetings, as needed to support multi-agency working (e.g. Mental Health Act Tribunals) To ensure all documentation/records are made available in advance of clinics as required.
To use the relevant systems to book new and follow-up clinic appointments. Provide timely and accurate typing from audio/Digital Dictation tapes of all patient related correspondence following: outpatient appointments; in-patient admissions; or as a result of multi-disciplinary meetings.
This includes written correspondence with General Practitioners, involving the accurate transcription of detailed and sometimes complex medical information that may be of a sensitive nature. Managing the Consultant/Medical Team diaries effectively and efficiently, including organisation of annual leave.
Notifying other Consultants of the absence of a Consultant in order to ensure there is adequate medical cover; notifying in a timely manner regarding any adjustments needed to the Consultant / Specialist Registrar on-call rotas. Support the process for reimbursement of expenses incurred by the Consultant and their team (e.g. courses and travel arrangements). Carry out searches and provide statistical information for the Consultant and Medical Team.
Maintain service delivery of the Medical Secretariat by assisting colleagues, within the Perinatal Team, during their absence or with peaks of work. Organise and facilitate meetings / training events etc. through the creation and distribution of agendas and papers, arranging dates, venues, and refreshments if required, including minute-taking.
Support the process for admissions to hospital units, using current approved protocols. Support the Referral process into the Clinical Team. Adhere to all Trust policies, paying particular regard to the Information Governance and Data Protection Policies.
Effective use of the Trusts Patient Information System (RIO), with robust updating and recording of accurate data. Good understanding of RiO pathways and admin responsibilities, ensuring effective/timely delegation of tasks. Open, record, date stamp and effectively manage and distribute all incoming and outgoing post in order to ensure effective communications for the department.
Support work associated with the individual responsibilities of the Consultant which may include their roles as Clinical Lead, Programme Director, Research Supervisor Pro-actively manages completion of statutory & mandatory training and appraisals to ensure 100% compliance.
Contribute ideas and suggestions to improve the effectiveness and image of the Medical Secretariat. Actively participate in team meetings and discussions with colleagues and manager to make constructive suggestions as to how services could be improved within own work area, and implementing such changes with guidance from line manager Act in ways that; support equality and value diversity.
Treat everyone with whom you come into contact, with dignity and respect, and recognise and report behaviour that undermines equality and diversity.
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