[ref. t2264817] Hotel Receptionist - Bournemouth

We're looking for a bubbly, experienced hotel receptionist who is looking to join a high performing team.

A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Assistant Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with new team members training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensure regular and VIP Guests are recognised and to operate with a sales attitude and promotes the hotel brand’s loyalty scheme
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Please note this role includes shift work on 5 out of 7 days, with shifts running mostly between 07.00am and 23.00pm. Availability to work weekends is a requirement.

Benefits:

• Discounts throughout the Hilton Brand Worldwide!
• Uniforms provided
• Incentives
• Team member and Friends and family discounted bedroom rates with Michel’s & Taylor hotel properties including 50% discount off Food and Beverage
• Opportunity to learn and develop within a world-renowned hotel brand.
• 50% Discount off Schpoons & Forx restaurant
• 30% Discount in Natty's Jerk Chicken
• 50% Discount off our gym membership, with 10% discount Spa on treatments and Rise retail products, Friends, and family discounts as well!
• 25% Discount off afternoon tea in our well-known sky bar
• Pension Scheme (subject to eligibility)
• Excellent progression opportunities
• Team recognition scheme
• Employee Assistance Programme offering access to financial, health and wellbeing support.
• Free meals on duty
• Refer a friend up to £120.

Benefits:

• Canteen
• Discounted or free food
• Employee discount

Schedule:

• 8 hour shift

Experience:

• Guest services: 1 year (required)
• Phone etiquette: 1 year (required)
• Hotel experience: 1 year (required)
• Hospitality: 1 year (required)

Work authorisation:

• United Kingdom (required)

Reference ID: Reception