Receptionist
Job Title: Receptionist Responsible to: Reception Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties 1.Making appointments 2.Taking requests for prescriptions 3.Giving out results 4.Advising on ambulance transport bookings 5.Home visit requests 6.Deal with general enquiries, messages from patients and complaints 7.Contacting other providers Reception Duties 8.Register new patients and temporary residents 9.Greet and direct patients and visitors 10.Making appointments 11.Generating and handing out repeat prescriptions 12.Record and send messages internal and external 13.Respond to needs of doctors and nurses during surgery 14.Collect payments from patients for non-NHS services 15.Deal with general enquiries and complaints 16.Scanning, filing, faxing and lab link requests.
17.Handling non NHS report requests including payments OTC 18.Deal with incoming tasks from internal and external sources Prescriptions 19.Dealing with requests for repeat prescriptions 20.Raising prescriptions as per Practice protocols. 21.Dealing with queries relating to repeat prescriptions General 22.Input and extract information from Practice computer system 23.Observe health and safety guidelines at all times.24.General housekeeping (e.g. keeping reception and waiting areas tidy). Any other reasonable duties as necessary