Administrator - Skin Integrity Service

Please note that if you apply for a position with Sirona care & health, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac Account and email accounts.

We reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Job overview

This is a part time position, working 30 hours per week.

Based near the city centre in an easily accessible location with free parking, you will work in a supportive environment with visible senior staff and an opportunity to support a team that is driving change and delivering excellent patient care.

Main duties of the job

Key Duties:

• Work collaboratively as an administrator within a comprehensive administrative service for SKIN specialist services
• Work independently using initiative as well as being part of the team to complete defined role
• Work flexibly to meet the demands of the service, covering holiday and sickness to ensure a smooth administrative service
• Process referrals onto the EMIS system and process all associated tasks within service operational protocols including flagging any urgent referrals
• Book clinical appointments and manage cancellations efficiently
• Be responsible for discharging patients in accordance with local policy
• Answer telephone queries, taking accurate messages and dealing with them appropriately
• Ensure own and team mailboxes are regularly checked and dealt within an appropriate time
• Provide administrative support e.g. typing printing, scanning, minute taking, producing letters, dealing with post, disposal of sensitive material
• Act in a professional, respectful and helpful manner at all times in line with Sirona values detailed below
• Respond to patient enquiries with appropriate advice and empathy
• Provide support to the senior administrators within the SKIN team
• Prioritise tasks effectively and complete work within specified deadlines, with flexibility and the ability to adapt when needed.
• Receive regular management supervision and participate in performance review

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. It's time to turn your dream into reality!

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits we offer.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Detailed job description and main responsibilities

Please see the attached job description for a full list of duties and responsibilities for this role.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Person specification

Experience and Skils

• Excellent communication and interpersonal skills
• Handling telephone enquiries
• Able to work well in a team environment but also acts on own initiative
• Able to prioritise time and tasks.
• Range of IT skills including electronic communication, text processing, spread sheets and data bases

• Experience of healthcare settings

Qualifications

• GCSE or equivalent including passes at Maths and English

• NVQ Level 3 in Business Administration