Performance Manager (Hiring Immediately)
Description
**About the Role**To support the Entertainment Experience Manager for the smooth planning and
operational delivery of our entertainment proposition across our breaks.
The Performance Manager will be responsible for the seamless delivery ofstage-based performances and guest experiences. You will lead day-to-day
operations across all production elements related to the cast and Skyline
Gang, and support onstage proposition, where required outside of this, when
required.
You should enjoy developing people and be passionate about deliveringexceptional experiences to guests by nurturing, training and coaching the team
in a fun-filled environment.
You will drive standards and have the ability to lead the team to excellence, incorporating all brand standards and Butlin’s way of working
You’ll have the ability to drive consistent brand standards whilst being guestobsessed and operating efficiently in everything you do.
You should have a real passion for leading by example and inspiring others todeliver experiences that truly delight our guests. You should be an advocate
for your team’s fulfilment at work, ensuring that you are having regular 121s
and PDP discussions to support their development and career with Butlin’s.
As with all roles at Butlin’s, no day will be the same and you will need toenjoy thinking on your feet, getting stuck in, and ensuring that our guest
experience is always your number one priority.
### Responsibilities
Lead the Cast, Gang and Wardrobe teams, and ensure they deliver the relevantproposition required by their role. · Production Planning: Work closely with
the Ents Experience Manager, Technical Manager, Redcoat shift Managers, wardrobe teams and show captains to plan, deliver, and evaluate stage-basedproducts.
Develop a robust understudy programme to support the needs of the product.
Build an efficient wardrobe team that meets product standards and enhancesguest experience.
Maintain strong relationships with resort teams, central support teams, external visiting acts, agents, and third-party suppliers.
Support the wider entertainments and leisure department with associatedsupport duties, when required.
Improvement and required training, and any formal HR process.Responsible for compliance and fulfilment of Health and Safety relevant
aspects including, but not limited to Risk Assessments, Fire Safety check
sheets, COSHH and others.
__
### Knowledge & Experience
Proven leadership experience within an entertainment environment.Performance management experience, including planning and delivering
conceptrehearsal through to live performance. The performance manager will
have experience in building relationships with industry experts and suppliers.
Technical support knowledge for stage-based content.
Training or relevant experience in various performance disciplines for
reviewing and providing feedback on production shows.
Strong guestcustomer-facing skills, with experience handling queries and
complaints.
Demonstratable experience of leading teams to success, this includesproficiency in: Managing performance. · Coaching team. · Delivering team training. · Setting
standards · Role modelling. · Effective communication skills at allorganisational levels.
Ability to manage multiple priorities and adapt quickly to changingrequirements.
### About Butlins
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload!For over 80 years we’ve been delighting hundreds of thousands of guests each
year, whether on a non-stop action family break or our epic Adult only Big
Weekenders.
Ask any of our team, past and present, and one of the best things they’ll sayabout working at Butlin’s is our culture! We’re all about providing our guests
with an Altogether More Entertaining and Fun Break, brought to life through
our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get
Stuck In and where the team genuinely Cares For Each Other – this could be the
perfect fit for you.
There has never been a more exciting time to join Butlin’s!