Adult Social Care Income and Recovery Officer - Berkshire

Are you experienced in income collection or debt recovery and keen to make a real difference to residents’ lives? We’re looking for an Income and Recovery Officer to join our Adult Social Care Client Finances team on a 4-month fixed-term basis.

This is a great opportunity to work in a supportive, customer-focused role, helping people understand their Adult Social Care charges while ensuring income is collected fairly, legally and sensitively.

• Supporting residents to understand their Adult Social Care accounts and charges
• Delivering a high-quality service via phone, email, digital channels and face-to-face contact
• Identifying unpaid invoices and taking appropriate recovery action
• Negotiating affordable repayment arrangements, taking vulnerability into account
• Preparing cases for legal action where required, in line with legislation and council policy
• Supporting billing, invoicing and payment collection, including direct debit administration
• Signposting customers to welfare benefits advice and financial/digital inclusion support
• Maintaining accurate records and handling information confidentially

• Experience in income recovery, debt collection or client finance, ideally within Adult Social Care or a local authority
• Strong customer service skills with a calm, empathetic approach
• Confidence handling sensitive conversations around money
• Ability to work with policies, procedures and legislation
• Good IT skills and experience using financial or case management systems
• Strong organisation, attention to detail and professionalism

Have the Expertise and Experience?

APPLY NOW!

Alternatively contact Muzna Naqvi at Reed Reading office