Remote SAP Managed Services Support - Team Lead. Global Consulting
This is a fantastic opportunity for a SAP Managed Services Development (ABAP) Team Lead to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide.
** Candidates must be able to work in the UK without restrictions **
Role Info:
SAP Managed Services Development (ABAP) Team LeadUK Remote / Occasional Visits to Office and Client Sites as Required
£70,000 per annum Plus Benefits
Permanent - Full Time
Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed ServicesValues: Clients First, Foresight and Teamwork
Who we are:
We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries.
We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function.
We take care of our customers’ solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape.
We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision.
The Opportunity:
As a Managed Services Team Lead, you will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support Consultants delivering to a multitude of SAP ECC & S4 HANA customers. This is a very customer focused, hands-on role where you will be expected to work on customer issues, developments, as well as undertake the day-to-day management aspects that the post requires.
This will be a home-based role, managing remote and offshore consultants within your dedicated team.
Your Day-to-Day Responsibilities will include:
+ Providing a high level of 2nd & 3rd line advisory and consultative support to the UK Customer install base+ Providing estimates and communicating deliverable status to stakeholders
+ Analysing, configuring and implementing appropriate solutions with the support of the Functional and Development Consultants when applicable
+ Testing and documenting new solutions prior to assigning back to the customer
+ Communicating with customers and Service Delivery Managers, keeping all parties up-to-date with progress of deliverables
+ Problem solving and using your own initiative to look for solutions/opportunities
+ Understanding business processes to arrange your own tasks and workload
+ Feeding back potential solutions in a logical way for both technical and non-technical audiences
+ Displaying leadership skills to support & guide junior team members
About you:
+ 8+ years’ experience developing SAP technical solutions for back and front end solutions+ Able to demonstrate leadership in design of complex technical solutions
+ Excellent verbal and interpersonal communication skills
+ Experience of Object Oriented programming and report writing using ALV and ABAP lists
+ Experience of generating Outputs using SapScripts, Smartforms & AdobeForms
+ Experience of developing workflow solutions
+ Experience of interfacing core SAP directly with external systems, and via PI/PO
+ Exposure to SAP C4C & CPI
+ Experience of SAP Enhancement Framework / techniques to modify code SAP
+ Experience of SAP Fiori, UI5, CDS Views, Custom apps, In app extensibility framework ,Java / React js
+ Cross functional knowledge across SAP Functional Modules
+ Proven experience in a combined customer service handling / functional support role
+ Ability to perform peer reviews of proposed and delivered solutions
+ Capable of managing own workload with minimal supervision to tight deadlines
+ Able to prioritise and distribute team workload effectively
+ ITIL knowledge or certification is essential
Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support.
We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance
Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone.Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.