NHS - Ophthalmology Administration/Booking Clerk

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Job overview

1. 5 hours per week (Monday-Friday)

Permanent

Interview Date: TBC

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

#JoinTeamEliot

Main duties of the job

A vacancy exists within the Ophthalmology Department for an Administration Clerk. The successful candidates must have a pleasant and friendly approach to the role and be able to work under pressure and to deadlines.

They will be part of a team that ensures all administrative and clerical issues relating to the patient’s pathway of care from referral to treatment or discharge are covered.

Applicants must be able to demonstrate good communication skills.

Working for our organisation

Here at George Eliot our vision to ‘excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate employees who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

• To prepare patient notes for on the day clinics ensuring the correct referral and all necessary documents are available for the clinical team prior to the patient attending for their appointment. All results that require a clinical decision are to be made available.
• To outcome all clinics ensuring all patients have the correct appointment, discharge, waiting list etc. in accordance with the agreed procedure and ensuring the RTT pathway is adhered to at all times. Immediately escalating any concerns within the patients pathway
• To cancel, re-appoint and reschedule patient’s appointments at patient or Consultant request within the appropriate timeframe.
• Absorb information from many different points of contact including patients, nursing and clinical staff, Opticians, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person specification

Experience and Knowledge

• General office experience
• Ability to work under pressure to meet required deadlines
• Ability to deal with more than one situation at a time

Qualification and Professional Training

• Good Keyboard Skills
• Experience of Microsoft including Excel and Outlook

Skills and Abilities

• Ability to communicate verbally in a clear and effective way both face to face and on the telephone.
• Ability to deal tactfully and efficiently with a wide range of people eg. Patients, visitors, medical staff in a helpful manner
• Ability to prioritise workload and use own initiative
• Understanding of the importance of confidentiality

Personal Qualities

• Enthusiastic and motivated
• Ability to have positive working relationships
• Good health record
• Display a flexible approach to work and the ability to cope with changes in environment and new technology
• Self-confident
• Professional manner
• Willing and able to work as part of a team

Trust Values

• Effective open communication
• Excellence and safety in everything we do
• Challenge but support
• Expect respect and dignity
• Local health that inspires confidence

Please note:

You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.