Implementation Delivery Support, SaaS - Reading
Reading
Top reasons to work for this Technology Client:
- Basic salary 30k per annum.
- Remote based role.
- Monday to Friday 9am-5.30pm.
- Established, evolving fast paced SaaS Health Technology Business.
- Joining at an exciting time of company growth.
- Clear career path as the company continues to expand.
- Excellent training provided.
- Pivotal role, reporting to the Technical Delivery Lead.
- Ensure client implementation success through understanding of client and solution.
- Rewarding blend: requirement gathering, project planning & client implementation.
- 25 days holiday, pension, cycle scheme, genuine focus on work life balance.
Broad Core Responsibilities:
- Work with the Project Manager, Data Specialist and/or Development Specialist to obtain the customers implementation requirements.
- Understand the customers’ business processes and operational challenges and translate this into a proposed solution.
- Document and agree requirements, work with relevant teams to ensure delivered on time.
- Work with the Project Manager to detail the implementation project plan.
The implementation responsibilities could include:
- System configuration, including setup of customer environments.
- Configuration of the required access roles, permissions, templates & workflows.
- Deliver or oversee the delivery of the required implementation.
- Ensure the implementation is tested and meets the customers’ requirements.
- Escalate any risks or issues to the delivery to the Project Manager.
- Deliver training to customers system users and offer guidance as needed.
- Raise any identified system issues with the Technical Delivery Lead / Customer Success.
- Hand over completed delivery to the Support team as appropriate.
Expected Qualifications, Skills & Experience:
- Good understanding and interest of IT principles and applications.
- Analytical and logically minded.
- Solid problem-solving skills.
- Diligence and attention to detail.
- Good time management skills.
- Excellent communicator, confident in asking questions and raising issues as they occur.
- Comfortable to challenge or put forward alternative solutions or approaches.
Nice to have:
- An understanding of and/or experience of using JavaScript.
- Experience of using HTML and Visual Studio Code.
- Experience using Word to create documents with tables & mail merge skills
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