Customer Service Advisor
Customer Service Advisor Liverpool £11.65 per hour Temporary Ongoing Contract 42.5 hours per week Monday – Friday 08.00 – 17.00Customer Service AdvisorThe RoleThe overall purpose of the role is to provide ‘World Class’ Customer Service and effectively achieve the following core responsibilities…
Providing professional first line technical advice, guidance and support to the customer on a variety of productsHandling all customer interaction in a prompt, friendly and professional mannerObtaining and evaluating all relevant information to handle product and service inquiriesDiagnosing and resolving first line technical issuesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customersCapture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets
Customer Service AdvisorThe CandidateYou will have the following skills, experiences and attributes…
Experience of working in a customer contact centre environmentExcellent verbal and written communication skills in EnglishPrevious experience of providing technical advice and support to customersA passion for delivering first class customer serviceProven record of providing internal and external customer serviceSelf-motivated and driven to succeedTeam PlayerTechnically savvy – a good understanding of the internet and smart phones and applications would be an advantageIT literate and good PC skillsThe commitment to work towards individual and team goals
Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn.Consultant – April Bryan – april.bryan@winsearch.ukComH Our clients and their customers come from diverse backgrounds and so do we.We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you
The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications.For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks