Parts Advisor
Tudor Employment Agency are currently recruiting for a Parts Advisor to work for our prestigious client based in Stafford.
Overall Responsibility:
To record stock and replenish all parts required to fulfil the requirements of the Service CentreTo accurately identify customer parts requirements and efficiently process the orders, while ensuring the highest level of customer satisfaction
Contribute to departmental compliance with company policies and industry guidelines
To maintain stock levels of prescribed lines in the accessory job
Duties:
Pick and allocate parts to Work Order jobs upon request from the Service CentreManage customer parts and despatching to customers in their preferred method
Recording the stock movement
Keep customers informed if there are any delays or changes in the part specification/arrival
Field general enquiries and resolves or refer where necessary
Maintain an up to date knowledge of new or updated parts and ensure parts bulletins, lists and catalogues are read and stored
Develop target times for supplier services (SLAs) and manage accordingly
To ensure all transactions take place according to dealership policy
To ensure the security of all monies received
To maintain good relationships with all customers and their representatives
To maintain professional relationship with suppliers
Re-order stock when part quantity reaches minimum amount – at point of picking
Check price is accurate on the system and amend if necessary
Put away deliveries (goods inward) or forward promptly to Service Centre if already requested
Carry out accurate periodic stock checks, reconciling CDK system
To ensure all parts catalogues, manufacturers lists etc, updated and file
To ensure that all credit sales are made to an authorised signatory or approved account
To ensure the security of all cash and cheques received
Ensure the Parts Manager is aware and kept informed of any relevant issues
To check all incoming goods and notify the Parts Manager of any differences when inspecting the incoming goods
To assist technical staff and others in parts identification and parts ordering as required
Ideal Candidate:
Customer Facing both at counter and on phone as well as by email correspondenceAttention to detail and strong administrative skills
To have strong numeracy and literacy skills
Parts systems experience
To understand basic vehicle layout, function and location of parts
Benefits:
Additional LeaveCanteen
Company Events
Company Pension
Employee Discount
Life Insurance
Private Medical Insurance
Referral Programme
Hours of Work: Monday to Friday 8am – 5pm
Rate of Pay: £25,000 - £28,000 per annum
In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commercial@tudoremployment.co.uk
Applicants can also register online by clicking the link - http://tinyurl.com/PERMF0RM
For information on all of our roles, please refer to www.tudoremployment.co.uk.
#TeamTudor await your call!