Medical Secretary

To ensure medical records are filed in line with Information Governance procedures

• Using the digital dictation system, type confidential referral letters from the Clinicians to Hospitals and other agencies
• Responsible for ensuring that accurate work is completed within the time limits and standards set
• Upload referral letters to various platforms (e-referrals) and send referrals via email and manage e-referral work lists daily
• Maintain log of referral letters.

• Resolve or signpost queries from patients, carers, internal departments and external agencies as appropriate
• To ensure patient referrals are processed and to timely input, update, maintain information and resolve queries on the patient record
• Liaise with the Medical Examiner and Coroner and associated administration
• Provide typing and other administrative support to the Practice Manager/Assistant Practice Manager
• Set up referral templates within the clinical database, and maintain and update standard letters and forms used in the Surgery
• Liaise with Hospital and other agencies about referrals and appointments
• Prepare medical insurance reports/medical records following the Practice Protocol agreed by the GP Partners
• Dealing with patient queries over the telephone and in person
• Other secretarial/admin support as required