[ref. z25478117] Account Director - London

Location: London

Job Summary

Despite the title, Account Management doesn’t manage accounts, they ultimately drive businesses.

The Account Director is the day-to-day lead of the team, the work and has oversight of the process at scale. Beyond process and creative output, they are strategic partners to the day-to-day and senior clients. They work closely with the Group Account Director to set the tone and pace of a business, and help to ensure that both vision and tone are understood and reflected by all on the team.

• Drive the client relationship by knowing their organization and business inside and out, act as their trusted partner and lead daily contact
• Strong input on strategy and a clear point of view on creative work
• Provide guidance and training to more junior members of the team
• Responsible for agency delivery at highest quality across all projects
• Gets the best work out of the client, the agency and the team, and fosters an environment where everyone feels supported and brave about ideas
• Trusted leader of the agency team who can articulate macro business context and agency ambition, and can mobilize the team
• Mid-Senior day-to-day clients' trusted voice and partner
• A clear and well-articulated point of view on the client’s business and ensures the internal team understands the client’s aims and goals
• Brings an informed and independent point of view to strategic thinking and the creative work
• Strategizes and architects the agency’s best approach to situations, thinking several steps ahead with all the potential repercussions
• Clearly articulates the agency’s agenda and point of view
• Confidently manages divergent opinions—internally and externally—creating an aligned path forward
• Possesses nuanced understanding of the agency business, and proactively advises the Group Account Director on thoughts and opportunities for organic growth
• Understands when and how the Group Account Directors need to be involved internally and externally, and can clearly and concisely brief the Group Account Directors on situations, potential solutions and desired outcomes
• Works with the Senior Account Director or Group Account Director to manage staffing allocations and flighting to ensure we’re set up for success while working efficiently and profitably
• Understand how to build a staff plan and fee proposal alongside the Senior Account Director or Group Account Director, and provides input on annual statements of work with an informed point of view