Matron Patient Experience and Engagement Family Health
Job overview
An exciting opportunity has arisen to join the Family Health Clinical Care Group supporting the Children's Hospital, Reproductive and Neonatal directorates, to manage, lead and develop the service user engagement and experience agenda across these services, ensuring provision meets all statutory obligations and mandatory local and national objectives.The post holder will lead on all aspects of service co-ordination, which includes service user experience, as well as service user engagement. The post holder will ensure compliance with national standards for service user experience and engagement management.
They will work closely with Clinicians, Managers and Pathway Leads to ensure that the Specialties and Departments are using service user experience and feedback to provide optimum quality and experience of care in line with national healthcare standards.The post holder will provide strong leadership across the care group and be highly visible and accessible to staff, students and other learners.
Main duties of the job- To work as the Matron across the services to further develop and promote patient experience. Focusing on patients, relatives, carers and visitors to the specified services and the Trust.
- To lead and be accountable for the delivery of National Patient Survey programmes, internal patient experience surveys and feedback and Friends and Family Test across the identified services.
- The post holder will lead on all aspects of service co-ordination, which includes service user experience, service user engagement across the identified services.
- To lead and monitor the complaints management across the identified directorates of the Family Health Care group.
- The post holder will ensure compliance with national standards for service user experience and engagement management
- Report to the Deputy Director and Director of Nursing and Professions regarding Patient Experience and Engagement updating on patient and carer experience objectives (including PALS) monthly; updating on current performance for quarterly and annual reports to Trust Board and other reports as required.
- Lead and support the development and management of the family Health Clinical Care Group Patient Experience & Engagement Group; attend other committees/groups as required relevant to this role.
- Facilitate and support the development of patient and carer stories across the services.
See more details in the Job description and Person Specification
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
To understand the role in more detail, please read the attached job description and person specification
Person specification
Physical
Essential criteria- IT skills to manage and report on complex information
Training & Qualifications
Essential criteria- Qualified Healthcare Professional
- Registered with appropriate regulatory body (NMC,HCPC) with a first degree
- Master’s degree or significant equivalent work experience / post basic training
- Complaints management or relevant experience
- Expert knowledge of Service User Experience and Engagement Agenda’s and good general knowledge of PALS Services.
- Extensive knowledge of the NHS and current clinical standards
- Experience of working across organisational and professional boundaries in the development of healthcare
- Facilitation of inter-professional learning
- Project management experience
Communication and Relationship skills
Essential criteria- Excellent communications skills, written and oral
- Ability to build successful teams
- Ability to influence and motivate staff to deliver challenging targets
- Ability to manage conflict
- Able to motivate and support others and encourage effective team working.
Planning and organisation skills
Essential criteria- Understanding of pro-active performance management within a large service
- Ability to prioritise own workload and maintain consistent standards
- Forward thinking, innovative
- Demonstrates strong organisational skills and abilities
- Ability to work on own initiative but also as part of a multi-professional team across all Service User Experience Functions specifically including PALS, carer and engagement functions.
Analytical and Judgement Skills
Essential criteria- Strategic thinking
- Excellent problem solving skills using team when appropriate
- Understand highly complex clinical information and be able to inform clinical and patient experience strategy
- Business focused
- Sensitive to clinical and political demands
- Innovative thinker with the ability to cut through barriers to change
- ability to solve complex situations which require analysis and interpretation
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Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
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If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:
- Stay in full-time education, for example at a college
- Start an Apprenticeship
- Spend 20 hours of more a week working or volunteering, while in part-time education or training
For more details visit; School leaving age - GOV.UK (www.gov.uk)
Salary: The quoted salary will be on a pro rata basis for part time workers.Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
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Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£49.50 for enhanced and £21.50 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
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