Reprographics Operative

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

We are looking for an experienced reprographics operative to join our busy print team. The right person will have a solid understanding of digital print and finishing devices and be able to produce high quality print media to support our hugely talented team of creatives.

With a strong technical ability and an analytical mind, their print setting and finishing skills will be first class and they will have the ability to flex according to different audiences and demands.

Our new colleague will be motivated by a level of autonomy and be able to work independently using their initiative, applying a high degree of professionalism to all their work. They will support the Reprographics Lead in identifying new opportunities for the Trust to develop more environmentally considerate and cost-effective techniques.

Candidates with print experience gained from working within a fast-paced environment would be ideally suited to this position.

Main duties of the job

The post holder will support the delivery of a high-quality in-house reprographics service, producing a wide range of printed materials including patient information, clinical documentation, and promotional resources for services across the Trust.

The role involves operating specialist print and finishing equipment, managing print workflows, and ensuring all work is completed to a high standard and within agreed timescales. The post holder will work closely with customers to understand requirements, provide advice on cost-effective production methods, and ensure the safe handling of sensitive information.

They will also contribute to the day-to-day running of the service, including prioritising workloads, maintaining stock levels, supporting basic equipment maintenance, and liaising with external suppliers where required to ensure value for money and quality.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Detailed job description and main responsibilities

Key Result Areas & Performance:

• Undertake all manner of printing work for the organisation and external customers, producing posters, booklets, leaflets, flyers, forms etc. to a high professional standard

This includes:

• Receiving direction from clients, discussing requirements and offering advice on the best and most cost-effective way to produce the work
• Handling and copying patient sensitive data in line with Trust data protection policy and GDPR
• Advising customers on formatting, literature and presentation of work
• Undertaking occasional proof reading of literature
• Ensuring work is provided to the highest standard and within agreed timescales
• Operate large volume printers as well as other printing related devices within the Reprographics Department
• Control work queue on network computer and output this work to high volume printers. This requires an understanding of specialist software Fiery Command Station, and a variety of printing techniques
• Raise job logs for all work on department specialist software, Media Job Management (MJM)
• Recreate basic forms and layouts using specialist design software from the Adobe Creative Suite to support our creative designers
• Determine which jobs are more cost effectively produced by external print companies
• Support and promote good working relationships with external printers and suppliers, obtain quotes from these companies and negotiate on cost
• Monitor standard of completed external print jobs and incoming supplies to maintain a high quality, value for money service
• Liaise with external printers regarding the standard of work
• Receive, check and sign for goods delivered
• The safe transfer/storage of paper and other consumables upon receipt
• Liaise with managers regarding the priority of work and agreeing any revision to timeframes
• Negotiate alternative arrangements where client needs cannot be immediately met
• Ensure equipment is maintained, including diagnosing and fixing routine faults as and when required. Report problems with printing and finishing equipment.
• Undertake finishing work including, guillotining, scoring, drilling, laminating and wire binding. The equipment is industry standard and must be operated within
• Carry out limited deliveries to departments across the Trust
• Ensure equipment is kept in good working order, is safe and regularly serviced and arrange for engineers to attend as required
• Undertake weekly stock review and order replacement stock as necessary using the SBS system, or refer to Reprographics Lead to ensure adequate stocks are maintained
• Calculate costs of printing documents, advise managers accordingly, work with managers to ensure financial restraints are met
• Provide monthly financial statements/re-charge details to ensure all work undertaken is cross-charged
• Provide training on large format print devices to team members in order to provide understanding of department capabilities

Person specification

Qualifications and Training

• Good basic education to GCSE level (grades A to C)
• NVQ4 or equivalent qualification/experience
• Good standard of oral and written English
• Numeracy skills
• Able to undertake complex printing tasks
• Able to resolve problems associated with printing equipment

Experience

• Experience in printing industry or similar environment
• NHS Experience

Knowledge

• Knowledge of using large digital presses
• Knowledge of printing techniques
• Good computer skills
• A working knowledge of Microsoft Excel, Word, Adobe InDesign and Departmental Media Job Management system (MJM)

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note: Information provided during recruitment and pre‑employment checks must be accurate. Misrepresentation may be investigated as fraud and could lead to withdrawal from the process, professional sanctions, or criminal action.

Please note: that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.