Administrator

Job overview

If you are looking for an administrator role where you are valued, and want to be part of a team that supports people experiencing difficulties in prison then this is the role for you!

This role will provide a confidential and efficient administrative service within STaRS to achieve effective and efficient service provision. The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.

Main duties of the job

We are looking for a part-time administrator (working 3o hours per week) for the Staffordshire STaRS service at Tamworth.

The post holder will be required to work on their own initiative, prioritise work and meet deadlines in order to fulfil the requirements of the post, liaising with relevant others in order to provide high-quality services.

This can be a stressful environment, by way of telephone calls and numerous daily urgencies. The post holder requires the ability to work under pressure, with conflicting demands at times, show a willingness to assist others and be a key member of the team

Working for our organisation

Inclusion, created in 2002 is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including, West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex.

We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health. We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide.

We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users is central to who we are.

We are committed to providing the best service we can, and if you share our values, we want you on our team!

Detailed job description and main responsibilities

Please see the Job Description for further details, a summary is below:

• To demonstrate the Trust’s values and behaviours at all times in the work environment.
• To accurately maintain and keep secure patient health and staff records/systems in line with Policy and Standard Operating Procedure, to ensure data quality, confidentiality and compliance with the current Data Protection Law.
• Provide high quality comprehensive administrative support to the team, including updating recording systems, requesting information from GPs, arranging, and booking of appointments and production of letters.
• Team focused clinical admin support including production of prescriptions, batch printing, opt in and outcome letters in accordance with the team processes and completion of follow up actions - arranging of call back clinics, discharging process.
• Monitor and update data systems ensuring key information is captured and inputted accurately in line with team policies and procedures using own judgement to direct to appropriate member of staff where necessary

Person specification

Qualifications

• Evidence of continuous Professional development Willingness to undertake NVQ Level 3 in business administration

Experience

• Relevant experience in administration support role including dealing with telephone enquiries in a timely manner
• Ability to work collaboratively with other professionals.

• Demonstrate an understanding of the importance of confidentiality