PROUD Customer Service Apprenticeship (Level 2)

Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

Would you like to be paid while you develop your administration skills and gain a qualification whilst working in an NHS setting? If so, this might be just what you are looking for.

Sheffield Teaching Hospitals NHS Foundation Trust are delighted to offer our PROUD Customer Service Apprenticeship. There are a variety of PROUD apprentice opportunities throughout the Trust based at the Northern General Hospital and our Central/Hallamshire sites.

We are looking for several positive, friendly individuals with a caring attitude and a commitment to supporting the Trust’s PROUD Values: Patient First, Respect, Ownership, Unity and Deliver.

You will be reliable and hardworking with a desire to learn from the experiences you will gain during your apprenticeship which will enable you to progress and develop further in your career.

You will need to have at least GCSE Grade 3/D or Functional Skills Level 1 or above in Maths and English. You will be enthusiastic, have a positive work ethic, be keen to learn and able to work in a team. You will receive support to gain a wide range of experience and skills, supervision and mentoring.

Main duties of the job

You will be providing administration support within a department here at Sheffield Teaching Hospitals which will be allocated within the recruitment process.

Duties within this role include booking appointments, maintaining medical records, communicating with internal and external colleagues and patients via email, telephone and face to face and general administration duties. The ideal candidate will be highly motivated and enthusiastic with strong organisational skills and have a desire to deliver excellent customer service within their role.

This vacancy is advertised on a fixed-term contract basis for a period of 15 months due to this being an apprenticeship/training programme. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts.

A learner/applicant must be a UK, EEA, or EU resident for at least the past three years to undertake an apprenticeship training programme.

Applicants must also not already have a qualification at a higher level within the same subject matter.

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

From day one you will earn a wage while you are learning and gaining experience by completing the PROUD Customer Service Apprenticeship. You will also have access to a host of brilliant benefits, from retail and restaurant discounts to a highly competitive pension.

The Trust looks to provide its staff with support, training and progression opportunities; towards the end of your apprenticeship contract you will be supported by the Healthcare Careers Team to apply for permanent employment. We have a high percentage of previous apprentices who have successfully gained further employment within the Trust with opportunities to gain higher qualifications.

There is no upper age limit on joining us as an apprentice.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Qualifications

• GCSE English and Maths 3/d or Functional Skills Level 1 or above or equivalent

• Formal typing/word processing qualification

Skills

• Excellent/Advanced keyboard skills
• Ability to use computer software packages
• Interpersonal Communication – confident communicator, can convey clear messages to a wide range of people
• Teamwork - ability to work with others to achieve shared goals
• Able to work independently, prioritising workload effectively

• Understanding of GDPR and Confidentiality issues
• Communicating in Writing – conveys written information clearly and accurately to a wide range of recipients
• Advanced keyboard skills

Personal Qualities

• Demonstrates positive attitudes and behaviours, dealing with people, problems and situations with honesty and integrity, respecting diversity
• Commitment to undertake and complete learning activities, which form part of the role and apprenticeship qualifications
• Self-motivated, determined and confident with an ability to deliver work within agreed timescales

Experience

• Work experience; paid, unpaid, voluntary, school work experience placement
• Experience of dealing with the public on the telephone and/or face to face
• You must have been a UK, EEA, or EU resident for at least the past three years to undertake this training programme.
• Experience of team working

Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.

When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.

You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.

If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.

Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.

Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook.