Customer Support Advisor - Coventry

Full-time Customer Support Advisor, based on a 12-month contract to cover maternity leave.

Salary - £22,308.

• Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA
• Understand people and can effectively manage expectations over the phone and via email and social media
• Provide first line support and advice to customers using FireAngel products
• Achieve department KPI’s targets ensuring the customer service levels we provide

• Be responsible for attending the correct level of training and be part of the

• Be a part of an evolving team: Challenge the status quo to do things better and

• Collaborate with other areas of the business to assist in ensuring our customers

• At least 12 months experience in a customer service / contact centre role.
• Excellent communication skills both written and spoken.
• Competent with computer systems and quick to learn new systems.