Assistant Service Manager
Overview:
Assistant Service Manager
Charles Hurst Belfast Jeep45 hours per week between Monday to Thursday 08:00-17:30, Friday 08:00-17:00 and Saturday (on rota) 09:00-13:00
Salary: up to £36,000 OTE
Are you an experienced Service Advisor looking to accelerate your career? Are you ready to increase your level of responsibility within the Service department?
As An Assistant Service Manager you'll take ownership of the full customer journey. You'll manage the day-to-day operations within the service department providing leadership by example. You'll lead the team of Technicians and Service Advisors, supporting the management team to continue to provide Charles Hurst first class customer service.
This role will enable you to continue progressing your career and will provide you with all the tools you need to make the transition to Aftersales line Management.
You will be provided with a company car and may be expected to drive some of the most prestigious cars on the market, therefore a full UK driving licence is a must.
You will work closely with our front of house team to help with and ensure the following tasks are carried out:
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Provide daily updates to the team regarding department performance
- Supporting the team to ensure a focus on delivering fantastic customer outcomes
- Manage the loading of the workshop to ensure maximum productivity and quality of work
- Ensuring customers are kept up to date and their expectations are exceeded
About us
Lookers and Charles Hurst are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK and Ireland.We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Mental Health support available 24 hours a day, 365 days a year: Mental Health Aiders on site/online, EveryMind and much more
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus
So, what are you waiting for?
Lookers/Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving license check.
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch