Customer Services Advisor - Full Time

Leader Online Ltd. is seeking a passionate, dedicated customer service representative to join our growing team. You will be the face and voice of our company, providing exceptional service to boost satisfaction and loyalty.

Requirements

Key Responsibilities:

• Handle high volumes of inbound calls/emails, addressing orders, complaints and general inquiries
• Make outbound calls to confirm deliveries, survey satisfaction and upsell/cross-sell products
• Log all interactions in our CRM, ensuring issues are tracked through resolution
• Liaise with warehouse, purchasing, logistics and other teams to align on fulfilment and stock
• Identify process improvements to optimise customer experience
• Meet response time, resolution and customer satisfaction targets

Essential Qualifications & Experience:

• Proven customer service experience, preferably in an ecommerce or direct-to-consumer role
• Friendly and patient with outstanding communication and troubleshooting abilities
• Organised and detail-oriented with strong multi-tasking capabilities
• Self-motivated with the confidence to work independently
• Passionate about providing best-in-class customer experience
• Tech-savvy with ability to learn new platforms/systems

What We Offer:

• Competitive pay and benefits
• Growth opportunities and career development
• Fun, fast-paced team environment
• Chance to drive customer loyalty in a leading UK ecommerce retailer

• 22 days holiday per year, together with bank holidays, and a scheme to enable employees to purchase an additional 3 days holiday from the Company, or sell back 2 days of holiday to the Company;
• Length of Service holiday awards: 1 extra day for every 3 years service;
• Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements;
• Salary sacrifice Cycle-to-work scheme;
• Staff discounts on the Leader product range;
• Subsidised gym membership;
• Employee Assistance Programme, Access to Wellbeing Advice & Counselling
• Employee Referral Bonus
• £12 per hour