Complex Case Manager Support | East Lancashire Hospitals NHS Trust
The Complex Case Manager Support role is required to enable the Complex Case Manager and the wider multi professional team working under the right care, right place, right time agenda to ensure everyone is working
together to provide more local and personalised services for patients within the Community Setting.
Car driver with access to a vehicle is essential
This Complex Case Manager Support role provides assistance and support with front line duties as part of the multi disciplinary decision making processes, assessment and intervention, assisting in the provision of a quality support service; liaising with patients, families (and carers), members of the Primary Care Networks and other agencies; commissioning packages of care where required whilst ensuring that patients and service users access the right professional/service required
Established in 2003, East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute and community healthcare for the people of East Lancashire and Blackburn with Darwen.
The organisation puts safety and quality at the heart of everything we do, invests in and develops its workforce, works with key stakeholders to develop effective partnerships and encourages innovation and pathway reform to deliver best practice.
We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.- Day to Day management and organisation of administration and clerical
patients, GPs, other health and social care professionals in a timely
manner. Schedule and co-ordinate attendance to MDT meetings and
case progression meetings with all applicable professionals using own
initiative and integrity.
- Typing and processing of correspondence, reports and other documents
EMIS, GP EMIS Web, EPTS and Social Care LAS system. Utilise
Power BI for reporting of data.
- To actively support co-ordination and progression of our patients/service
meetings where necessary.
- To ensure that our patients/service users are discharged from each base
- To facilitate discharge planning meetings which involves liaising with
families/carers in order to assess and commission required aftercare
following discharge.
- To support the monitoring and reporting of delays in the patient journey.
- To respond to queries and requests for information in a timely and
- Regularly update individual health and social care records held on
Care LAS systems, ensuring attention to detail and terminology used
when updating the history of these complex patients who often have
various care plans and multiple professionals input.
- Input, organise and file documents appropriately, to maintain an efficient
- Utilise experience, knowledge and autonomy to address issues or
issues to the line manager or delegated person on duty.
- To provide training to new members of staff/integrated staff such as
Services. This includes induction support and training to view/edit
patients records on electronic systems including: Community EMIS, GP
EMIS Web, Social Care LAS systems and various Microsoft packages.Specific training is required to support staff to learn and understand the
strength based approach we pull upon to establish what is important to
the patient when completing the care plans. Further training is needed to
enable staff to format and upload the individualised care plans on the
relevant electronic systems.
- Day to Day line management of administrative staff including conducting
individuals. Having the freedom to act upon work related issues
supported by knowledge and understanding of HR processes.
- To provide a professional, efficient and comprehensive support service
your locality, such as: developing the flow of MDT meetings, adapting
the frequency of meetings, designing template for care plans, etc. Seekpeer support and share best practice within the Action Learning Sets.
- Effective monitoring, recording and analysis of data targets/KPI’s;
record patient outcomes from the MDT meetings. Weekly monitoring, updating and recording of capacity and demand, numbers of inbound
referrals awaiting triage and any other performance related measures
for the Complex Case Managers within Integrated Neighbourhood Teams, ensuring the wider neighbourhood professionals involved with the patients care are aware of the current state. Design and develop performance reports whilst incorporating the defined KPI’s as set by the Clinical Commissioning Group.- Build and maintain effective relationships with key INT partners,
professionals such as IHSS, Community Therapy, nominated Social
Workers, Social Prescribers, Care Navigators, Care Home Managers, Community Police Liaison Officers, Lancashire County Council etc.
- Recording individual patient/service user journey information and
- To contribute to policy and service development within INT and
procedures, e.g Development of localised referral forms and associated data collection spreadsheets, ensuring compliance with Community datasets as outlined/defined by Clinical Commissioning Groups and Trust objectives.
- To be competent in the production of relevant reports to meet both
IT systems including Community EMIS, Power BI and excel
spreadsheets.
- Manage effective office systems and processes which could be of a
paperwork and computer-based information to ensure that information
can be retrieved immediately if needed.
- To be flexible in undertaking proactive self-management in order to
demands and interruptions, meet expected and unexpected deadlines.
- Demonstrate an empathic and reassuring approach when dealing with
from the MDT meetings.
- Support qualified professionals undertaking designated tasks, e.g
types of support may include accompanying the co-Ordinator on home
visits, considering dynamic risk assessments, safety and security etc.
- Undertake assessments which may result in the commissioning of short term services such as crisis care, reablement, residential rehabilitation or
and directing appropriate referrals to the voluntary sector services.
- Monthly audits/stock takes of stock and non-stock items, raising
procurement orders to replenish items in a timely manner. Items may
include stationary, patient leaflets, office cleaning items, etc. Awarenessof budgetary limitations is required.
This advert closes on Wednesday 2 Oct 2024