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This role will involve a significant element of travel.

Responsibilities:

• Working with customers via telephone or email to provide customer support
• Ensure systems are tested and meet customer specifications prior to shipping, liaising with the design team as required
• Install and commission systems at customer sites including test, calibration, and performing acceptance tests against contract specifications
• Work closely with the design team to ensure an adequate understanding of the system is gained prior to commissioning
• Create and carry out test procedures as defined by the customer
• Investigate problems within the system, diagnosing and repairing faults as required
• Train customer technical and operations staff where appropriate
• Provide technical support to the customer as required onsite
• Assist in production in order to maintain technical knowledge of the products
• Communicate customer needs, issues, and possible product enhancements to the design team
• To solve any IT‐based issues which directly relate to the equipment while onsite
• Provide a daily update to the Operations Director while commissioning
• Carry out any other task that may be required from time to time
• Essential Requirements:
• Educated to a minimum of HNC level in Electronics or similar
• Ability to liaise and communicate with external customers in English in a clear and professional manner
• Valid passport, full driving license, and the ability to travel

Preferred Requirements:

• 2 – 3 years in a technical role

Skills:

• Working knowledge of Microsoft Windows operating systems and Microsoft Office
• Ability to meet deadlines and work in a fast-paced environment
• Be self-motivated, be able to manage time, and set priorities
• Be able to pay attention to detail
• Good verbal and written communication skills
• Strong troubleshooting and customer service skills
• Team player
• Good analytical skills

Please complete the application pack available on the company website at: https://www.yelo.co.uk/index.php/about-us/careers Applications will close on Monday 7 October 2024 at 5pm.

Benefits:

• Casual dress
• Company events
• Company pension
• Life insurance
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Work authorisation:

• United Kingdom (required)

Expected start date: 30/10/2024