Customer Service Advisor - Edinburgh

Are you a confident communicator with a knack for providing exceptional customer service? Do you thrive in a fast-paced environment where every call is a chance to make a difference? If so, we have the perfect opportunity for you!

Pay: Immediate Start

Whether customers are requesting services or seeking information, you will be their trusted guide throughout the process.

Key Responsibilities:

• Answer inbound calls and assist customers with their inquiries.
• Collect and process customer information accurately.
• Ensure each customer interaction results in high levels of satisfaction.
• Collaborate with the team to resolve customer issues promptly.
• Maintain a positive and professional demeanour on the phone.
• Navigate IT systems with ease to access relevant information.

Skills Required:

• Confidence and professionalism on the phone.
• Strong IT literacy.
• Excellent communication and active listening skills.
• Ability to work in a team-oriented environment.
• Problem-solving skills and attention to detail.
• A passion for delivering outstanding customer experiences.

Join our team and be the voice that delivers exceptional customer service while ensuring efficient and effective customer interactions. Apply today and start your journey with us!