Customer Service Coordinator

£28,000

As a Customer Service Coordinator, you will be responsible for managing the workflow of our customer service operations for a busy manufacturing company supplying national retailers. . This role focusses on ensuring efficient processes and timely responses to customer enquiries, without direct management of staff.

Key Responsibilities:

• Coordinate and monitor the workflow of customer service tasks to ensure timely and accurate completion.
• Develop and implement efficient processes to enhance customer satisfaction.
• Collaborate with various departments to resolve customer issues and improve service delivery.
• Analyse customer service metrics and prepare reports to identify areas for improvement.
• Maintain up-to-date knowledge of company products and services to provide accurate information to customers.
• Assist in the development and maintenance of customer service policies and procedures.

Qualifications:

• Proven experience in a customer service role, with a focus on process management.
• Strong organisational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Proficiency in customer service software and tools.
• The ability to work independently and as part of a team.
• Attention to detail and a commitment to delivering high-quality service.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• [Additional benefits specific to your company]

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

#4654311 - Linda Kurth