Patient care navigator
NHS Jobs Camborne
To support the Clinical Teams in delivering an outstanding patient care reception and navigation service. With the EMIS system Confidently booking appointments ensuring use of correct appointment slots types and appropriate clinician. Following protocol for certain appointments i.e.: cervical smear test, imms etc. Cancelling/rearranging appointments. Accessing patients results and informing as appropriate.
Being able to confidently mange EMIS workflow in tasks adhering to protocol and prioritising urgent requests. Sending letters to patients using appropriate template where necessary. Confidently liaising with staff from the wider NHS (District Nursing Team, Retinal Screening etc).
Confidently liaising with staff from the wider NHS (District Nursing Team, Retinal Screening etc). Good knowledge of using the online portal for DN referrals (Strata) Able to clearly and appropriately document communications from all departments on patient record Able to add requests to ICE, print labels, check requests.
The ability to maintain waiting list spreadsheets. Scanning via EMIS - adding to workflow or not as required With the DOCMAN System Being able to confidently navigate your way around the system. (Using the highlighter, forward, add comment and complete a task) Support task co-ordinator with task list and action appropriately as required.
Being able to clearly document /inform /action workflow within the DOCMAN system. Being able to competently scan to DOCMAN and understanding what requires adding to workflow or not. With the KLINIK system Navigate your way around the system. Being able to clearly document /inform /action workflow within the KLINIK System.
Creating new KLINIK requests and directing them to the most appropriate tile. Monitor pt response via KLINIK SMS and contact via telephone call if no response. OTHER Develop and maintain good working relationships with colleagues. Develop good working relationship with patients while maintaining professional boundaries.
Possess good telephone manner and ability to appropriately action calls. Competently action RIP protocol. Complete open and close down procedures. The ability to check the Navigator email account for correspondence and action appropriately. Good knowledge of process for referral to outside agencies (healthier you, midwife, smoking cessation etc).
Being able to confidently mange EMIS workflow in tasks adhering to protocol and prioritising urgent requests. Sending letters to patients using appropriate template where necessary. Confidently liaising with staff from the wider NHS (District Nursing Team, Retinal Screening etc).
Confidently liaising with staff from the wider NHS (District Nursing Team, Retinal Screening etc). Good knowledge of using the online portal for DN referrals (Strata) Able to clearly and appropriately document communications from all departments on patient record Able to add requests to ICE, print labels, check requests.
The ability to maintain waiting list spreadsheets. Scanning via EMIS - adding to workflow or not as required With the DOCMAN System Being able to confidently navigate your way around the system. (Using the highlighter, forward, add comment and complete a task) Support task co-ordinator with task list and action appropriately as required.
Being able to clearly document /inform /action workflow within the DOCMAN system. Being able to competently scan to DOCMAN and understanding what requires adding to workflow or not. With the KLINIK system Navigate your way around the system. Being able to clearly document /inform /action workflow within the KLINIK System.
Creating new KLINIK requests and directing them to the most appropriate tile. Monitor pt response via KLINIK SMS and contact via telephone call if no response. OTHER Develop and maintain good working relationships with colleagues. Develop good working relationship with patients while maintaining professional boundaries.
Possess good telephone manner and ability to appropriately action calls. Competently action RIP protocol. Complete open and close down procedures. The ability to check the Navigator email account for correspondence and action appropriately. Good knowledge of process for referral to outside agencies (healthier you, midwife, smoking cessation etc).
Maintain Bluestream E-Learning ensuring all requirements are in date. Understanding process of incoming and outgoing post.
Cornwall Partnership NHS Foundation TrustCamborne
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
• Care based on what matters to people.
• Care provided at home or...
Cornwall Partnership NHS Foundation TrustCamborne
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
• Care based on what matters to people.
• Care provided at home or...
LiveWest Homes LtdCamborne
this is the opportunity for you!
As a Housing Officer, you will be the primary relationship manager for our customers in one of our Camborne/Redruth patches. You'll deliver front line customer service, response to tenancy enquiries, manage community standards and address...