Ward Administrator
NHS Jobs Plymouth
To receive and welcome parents, children and visitors to the ward. Answering telephone enquiries in conjunction with, and under the direction of, nursing staff. Commence paperwork as appropriate on patients admission ensuring information is added to IPMS, Salus and Edis Systems.
Make up admission packs, theatre paperwork, etc. as appropriate Register new patients on iPMS (Information Patient Management System), ensuring double registration does not occur. Receiving results by telephone from laboratories. Obtaining notes, create and receive Thin Files from other departments using iPMS Ensuring all hospital notes and Thin Files coming into and leaving the ward are accurately traced using iPMS Recording off duty information and amendments on computer.
Liaising with other departments and secretaries regarding appointments, investigations to be arranged and booking transport as required. Entering and processing admissions into the ward diary for waiting list admissions and general booked admissions.
As required, telephone patients with urgent/last minute appointments. Filing reports when signed by doctor and ensuring notes are kept in accordance to the Plymouth Hospitals NHS Trust Policies. Entering admissions and discharges on iPMS. Including in-patients and day cases. General use of the VDU for clerical and identification purposes.
General liaison with other departments under direction of the nurse in charge. Photocopying and faxing when required. Sorting and opening incoming post accordingly. Liaising with Post Room staff for collection of urgent specimens. Maintaining stocks of stationery and general medical equipment as requested by Ward Manager.
To assist the line manager in training other members of staff as requested. To cover opposing ward areas when requested The Administration manager, during staff absence or increased workload. Work in conjunction with Paediatric Appointment Staff/ NICU Medical Secretaries to ensure out-patient follow-up appointments are arranged as requested by clinician in line with follow-up waiting list procedures.
To carry out any other clerical duties as determined by the line manager/ward manager. Work within the framework of the Trusts Waiting List Policy and APN notifying the line manager of relevant issues in a timely manner. COMMUNICATIONS & WORKING RELATIONSHIPS Receive and deal with confidential telephone enquiries from patients.
Be able to handle patient complaints, including face-to-face. Liaise with various departments and professionals within the hospital and outside agencies via verbal and written communication. To be a team member within the ward and able to multi skill within the various clerical areas.
Make up admission packs, theatre paperwork, etc. as appropriate Register new patients on iPMS (Information Patient Management System), ensuring double registration does not occur. Receiving results by telephone from laboratories. Obtaining notes, create and receive Thin Files from other departments using iPMS Ensuring all hospital notes and Thin Files coming into and leaving the ward are accurately traced using iPMS Recording off duty information and amendments on computer.
Liaising with other departments and secretaries regarding appointments, investigations to be arranged and booking transport as required. Entering and processing admissions into the ward diary for waiting list admissions and general booked admissions.
As required, telephone patients with urgent/last minute appointments. Filing reports when signed by doctor and ensuring notes are kept in accordance to the Plymouth Hospitals NHS Trust Policies. Entering admissions and discharges on iPMS. Including in-patients and day cases. General use of the VDU for clerical and identification purposes.
General liaison with other departments under direction of the nurse in charge. Photocopying and faxing when required. Sorting and opening incoming post accordingly. Liaising with Post Room staff for collection of urgent specimens. Maintaining stocks of stationery and general medical equipment as requested by Ward Manager.
To assist the line manager in training other members of staff as requested. To cover opposing ward areas when requested The Administration manager, during staff absence or increased workload. Work in conjunction with Paediatric Appointment Staff/ NICU Medical Secretaries to ensure out-patient follow-up appointments are arranged as requested by clinician in line with follow-up waiting list procedures.
To carry out any other clerical duties as determined by the line manager/ward manager. Work within the framework of the Trusts Waiting List Policy and APN notifying the line manager of relevant issues in a timely manner. COMMUNICATIONS & WORKING RELATIONSHIPS Receive and deal with confidential telephone enquiries from patients.
Be able to handle patient complaints, including face-to-face. Liaise with various departments and professionals within the hospital and outside agencies via verbal and written communication. To be a team member within the ward and able to multi skill within the various clerical areas.
To work closely with other admin and clerical staff within the division.
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